Artingence – Modern Call Centres

July 3, 2008 - PRLog -- Call centres have grown to become a part of our everyday lives, we're forced to use them for everything and it’s not always a pleasant or productive experience. We’ve all experienced navigating the menus, being on hold, proving who we are then explaining what we want to a series of people, on hold in between each.
And then the quality, the communication skills and the helpfulness of the people we speak to are not always of a consistently high level. Whilst the experience for the consumer can be frustrating, the challenges that the call centres face in recruitment, training and management are immense.
There is a constant struggle to find enough of the right people and to ensure that they deliver a quality service at a consistent level.
Market forces have driven many call centres to offshore locations, but many people feel that this has made communication and quality even worse.
For more information please visit:
http://www.artingence.com
http://www.google.com
http://www.bbc.co.uk

More news to follow.........

# # #

Artingence are a newly founded software development company specialising in Artificial Intelligence. Artingence will revolutionise the whole call centre industry. Artificial Intelligence (or AI) allows us to dramatically improve the call centre experience. The Artificially Intelligent Call Centre will be staffed by artificially intelligent software agents that have been trained just like human agents.