Privacy and Identity Protection for the Contact Centers

June 20, 2008 - PRLog -- Cyber Infrastructure (P) Limited today announced of having its contact centers protected with industry's leading identity protection standards, “Payment Card Industry (PCI) Data Security Standard”.

What are PCI Data Security Standard

The PCI DSS version 1.1, a set of comprehensive requirements for enhancing payment account data security, was developed by the founding payment brands of the PCI Security Standards Council, including American Express, Discover Financial Services, JCB International, MasterCard Worldwide and Visa Inc., to help facilitate the broad adoption of consistent data security measures on a global basis.

The PCI DSS is a multifaceted security standard that includes requirements for security management, policies, procedures, network architecture, software design and other critical protective measures. This comprehensive standard is intended to help organizations proactively protect customer account data.

CIS - Privacy Protection Standards Implementation

Cyber Infrastructure (P) Limited privacy Protection standards are implemented to help call centers protect themselves and their callers against identity theft and safeguard the sensitive data stored in thousands of recorded customers & agents interactions.

"Every second, agents involved in customer payment and other transactions using customer’s private information can expose companies to unexpected risks," said Amit Agrawal Director Cyber Infrastructure  (P) Limited" With increasing agent attrition rates annually, call centers may have even greater risks as information and customer private data changes hands.

Our enterprises listen to the voice of our customers outside the contact center and the need for improved protection level to safeguard ourselves and our clients even before of any such incident. (P) Limited protects customers' private information by protecting information stored in call recordings, digital storage etc. which is required in quality monitoring, coaching and business applications and transactions."

Cyber Infrastructure (P) Limited’s privacy Protection Standards protects number of customer information including name, birth date, social security numbers, email, driver license numbers, and credit card, banking information, phone numbers. The company says these privacy Protection Standards also addresses governmental regulatory guidelines of Indian and other Nations for personal data protection, privacy and safety within the contact centers including and specially in an outsourced contact center supplier such as  (P) Limited.

About CIS:

CIS a One-Stop outsourcing Services provider company is a leading provider of outsourcing service including IT, ITES, EPO, KPO since year 2000. Our Professionals work hard to make things easier for you and your business. The company's major area of business are off-shore development & consultancy.
Currently, CIS with its offices and associates, providing outsourcing services in more then 12 global regions covering more then 20 countries. This enables our customers get a cost effective outsourcing solution every single time with direct, local communications!

Source: Cyber Infrastructure (P) Limited
www.cisin.com
307, Vidhyapati, III Floor
17 Racecourse Road,
Indore (M.P.), India - 452001
US: +1(408) 705-1160
India: +91(731) 406-1154