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Follow on Google News | Mattamy Homes Sees Opportunity for Growth, Moves Base of U.S. Operations to Orlando, FL~ After Being Rated #1 in Customer Satisfaction by J.D. Power & Associates, Mattamy Outlines Customer Service as Key to Ambitious Growth Goals ~
By: TopBuildingJobs.com This call to action is one that Steve Parker has answered before. It parallels his past experience with Morrison Homes, which he joined back in 1996 when it was about the same size as Mattamy is today. “Steve was part of a management team that grew that business from less than 1,000 units to more than 5,000 units in just 5 or 6 years,” says Laura Bailey, another homebuilding veteran from Morrison who recently joined Mattamy. And just how is Mattamy planning on doing this, especially with the current market conditions? For starters, Steve plans to aggressively pursue Mattamy’s unfaltering dedication to customer service, the cornerstone of the company ever since its inception nearly 30 years ago, and a quality that lives in CEO Peter E. Gilgan and the rest of the Mattamy staff. “In the short time that I’ve been with the company,” remarks Parker, “I’ve learned that it’s the people that have made it this company. You can read about the company or the awards, but what you should really read about are the amazing people.” And there are awards to read about: in 2007, Mattamy Homes was ranked #1 in Customer Satisfaction with New Home Builders in the Greater Charlotte Area by J.D. Power and Associates. Mattamy was also named 2007 “Home Builder of the Year” by GTHBA-UDI (the Greater Toronto Area Home Building Industry and Land Development Association) Besides Mattamy’s reputation for customer service, its U.S. operations are small and private, with “the advantage of not having many assets invested in the U.S.,” explains Parker, “we’re not struggling as much looking at our asset portfolio.” Combine this with an experienced team dedicated to growing the business, and the future of the business comes into view. “The future of Mattamy Homes is to grow in the U.S.,” says Parker, “Today, Mattamy Homes is a Canadian builder that also builds in the U.S. Hopefully, between 5 and 6 years from now, we’ll be a U.S. homebuilder that also builds in Canada.” About Mattamy Homes Mattamy Homes began as the inspired dream of CEO Peter E. Gilgan in 1978. Today, Mattamy is Canada’s largest builder of new homes, and has also built a reputation for being a quality, customer satisfaction- http://www.TopBuildingJobs.com http://www.ConstructionJobsBlog.com http://www.ConstructionJobsBlog.com/? Website: www.TopBuildingJobs.com End
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