Customer Experience - Latest News  

Asia’s premiere Customer Experience event ‘Customer Experience Asia 2009’ organized by IQPC in Singapore on 28th & 29th Oct 2009 in which the need to focus on Customer Interactions and Customer Life Cycle was stressed by delegates.

Simon Faure-Field explains how music greatly influence shopping behaviour.

In this comprehensive interview to Hospitality Asia, Simon Faure-Field talks about the deployment of environmental and sensory branding in the regional hotel industry.

BestMark to Conduct Nationwide Study on Automotive Customer Experience

Asia Cuisine magazine writes on how sensory branding consultancy Equal Strategy uses signature scents to increase the bottom line.

London Digital Week is a week of conferences, workshops, networking, awards and exhibitions bringing together the digital industries global industry, innovators, thinkers and doers.

Connect Magazine of Carlson Wagonlit Travel investigates companies who have “a nose for business”. Simon Faure-Field, CEO of Equal Strategy, shared that smell and sound implants pleasurable experiences of clients' brands.

Social Media Academy’s Black Diamond consultants help small medium business to enter social media space.

Bestselling business author and Hall of Fame speaker says that recent decisions by Starbucks could be the beginning of the end for the legendary brand.

We're delighted to announce the eagerly anticipated Customer Inside website is now live at www.customer-inside.com.

Is customer experience relevant right now? Budgets are spread thin and price is all that matters now, right? Wrong!

Knexus Digital has successfully teamed up with Mark Rogers for a first of its kind live Q and A

Knexus Digital has teamed up with Ronan Tighe of Foviance to provide best practice insights in Customer Design and Experience

Now in its third year, program to offer optional third day of training to allow participants additional practice with Customer Experience Management (CEM) concepts and principles

Now in its third year, program to offer optional third day of training to allow participants additional practice with Customer Experience Management (CEM) concepts and principles

Asit Patel, a Managing Director at Firmenich (India), has joined the Board of Directors of DataInfoCom Inc.

Press Release: For Immediate Use. Tampa, Florida, CAASPRE Consulting, LLC, March 25, 2009 CAASPRE Consulting, LLC today announced the promotion of Edwin (Ed) Reiter to the position of Vice President of Customer Experience.

February 4 2009 – London - Knexus Tech, the technology division of Knexus, has today launched its innovative B2B social media platform.

Sparkspace, the most exciting customer service and teambuilding retreat center on the planet, has launched an initiative to change customer service forever.

Retail Customer Experience magazine announces its inaugural Best Retail Customer Experiences report, a comprehensive market survey that asks thousands of shoppers to rate retailers based on several aspects of their customer experience.

Knexus sub division, Knexus Digital, the digital marketing resource to connect, learn and grow, today announced their latest live webcast, ‘Designing Customer Centric Experiences’.

Now in its third year, program to offer optional third day of training to allow participants additional practice with Customer Experience Management (CEM) concepts and principles

From Oct. 26 through Nov. 1, the Bathroom Blogfest regroups for a third year. During Bathroom Blogfest ’08 – Cleaning Up Forgotten Spaces Around Us, women bloggers will share observations about the effect of bathrooms on the customer experience.

This survey will measure some crucial attitudes and oppinions of the business community towards the philosophy of customer centricity.

Designing, delivering & measuring customer experience for long term loyalty