Latest News > Call Recording

Important Contract Reflects Increasing Financial Sector Demand for Flexible, Secure and Resilient Recording Solutions

TeleFinity the leading Call Center Quality Management Solutions provider announces its successful implementation of its Call Recording system LogFinity in Americana Company in Amman, Jordan to serve KFC, Pizza Hut and Hardees customers.

Consolidated Technologies, Inc. and CTI Group (Holdings), Inc. forge new partnership to offer a high quality call recording solution for businesses that need to comply with industry legislation, liability, dispute resolution, and quality monitoring.

New CyberTech Release 5.4 enhances return on investment by allowing different companies or business units within an enterprise to securely and independently co-exist on a single recording system.

CTI Group (Holdings) Inc. announces today that directly on the heels of the successful debut of the SmartRecord Mobile-CRM application shown last week at BroadSoft Connections....

Adore mobile Softphone will strategically add the power of live voice communication to any PocketPC/PDA to Phone and PDA to PDA. AdoreSoftphone For Windows Mobile 6.0/6.1 which support SIP protocol

Marketing technology provider, Mediahawk reached the final of the Business Excellence Awards last night. Nominated in the category ‘Business Innovation’ for their sales tracking product, the team were delighted to reach the final three.

The launch of 03 numbers by Ofcom, specifically designed for businesses that wish to have all the dynamic calling features included with 08 numbers but also want to reward their customers, has arrived and is proving to be a highly popular choice for

CallCopy cc: Discover 4.0 tests compatible with Cisco Unified Communications Manager 7.0.

Veritape adds innovative new technology to its call recording software suite.

Customizable platform ensures that the right people get the right information at the right time

Enhanced Contact Center Solution Suite Features Browser-Based Interface, Enhanced Reporting, Agent Coaching Portal, Speech Analytics and Performance Management Support, and Added Integration Options

Streamlined addition to company's contact center solution suite mines contact recordings for actionable business intelligence

Call recording product suite undergoes successful compliance testing on newest version of Avaya IP communications platform

Precision Glass has partnered with ContactPoint, a training and quality monitoring company to enhance customer service to their glass customers. ContactPoint will provide training, call recording, scoring and coaching ensure excellent service.

CallCopy cc: Discover Recognized for Outstanding Innovation

“Contact Center QA Guide" provides contact centers with a “cookbook” for building a strong, effective and well-received QA program

LATEST NEWS FROM VERITAPE: Enterprises who, in the course of their business, take card payments over the telephone need to be aware of PCI DSS.

CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today announced that it has signed a reseller distribution agreement with Pluto Networks.

New Secure Delete functionality provides greater security for sensitive customer data

Call recording solution helps Medicare marketers meet federal regulations

CallCopy, Inc., a leading provider of innovative call recording, quality monitoring and performance management solutions, today named Syntellect as its “2008 Distributor of the Year.”

SpeechTrack.com releases a video detailing the steps it takes to record a dictated statement using SpeechTrack.com.

CallCopy has received the highest Overall Vendor Satisfaction rating in a recent survey conducted by industry analyst DMG Consulting (DMG).

SpeechTrack.com releases a video detailing the steps it takes to record an inbound call using SpeechTrack.com.

Success driven by record number of new customers and expanded channel program

TeleFinity the global leader in providing the next generation computer telephony solutions and Malaz Technology announces that they have entered into distribution agreement under which Malaz Technology will distribute TeleFinity’s LogFinity

CallCopy partners with one of ShoreTel’s leading partners in the world

TeleFinity the global leader in providing the next generation computer telephony solutions announces the extending of its business partnership with Saudi Ericsson the pioneer supplier of telecommunication systems in the kingdom of Saudi Arabia (KSA)

A Unified Solution for Call Recording and Call Reporting

CallCopy finishes first for annual award based upon input from company employees

New tiered levels of reseller agreements make it profitable for any reseller of any size to offer CallCopy to their customers

Non-profit education travel organization uses call recording and screen capture solutions to improve agent training and development

CallCopy makes it easier to capture, search and analyze voice recordings and screen captures

Leading contact center solutions provider releases call recording application for small businesses looking to improve customer service and productivity

Compliance, legal and quality management needs driving demand for effective call recording solutions; CallCopy welcomes two new credit union customers

Company’s cc: Discover recognized as Best Recording and Quality Monitoring Solution in the Americas Region

CRMXchange Webinar to include representatives from industry leading call recording and quality monitoring solution providers

The Minneapolis 911 center has been awarded the “2008 911 Outstanding Call Center Award,” a national award presented by the E9-1-1 Institute in Washington, D.C.

Company relocates to new office to prepare for additional growth

New phone-based survey application helps contact centers to capture and leverage customer insights to improve operations

(Beaverton, Oregon, U.S.)—TriVium Systems (www.triviumsys.com) and Jenne (www.jenne.com) announced a distribution agreement under which Jenne will resell TriVium’s Business Productivity Solutions in the converged communications marketplace.

engenic's New Analog Version of TeleFlow CallCapture Offers Call Recording and Monitoring for free!

Total Recall has won a tender to supply correctional facilities across Tunisia with communications recording systems. The Total Recall servers will be used to record telephone, 2-way radio and intercom transmissions.

Total Recall has been selected to provide communications recording solutions to numerous airports in Colombia.

Total Recall will be in attendance at the AusRail PLUS 2007 conference and exhibition from the 4th to the 6th of December at the Sydney Convention & Exhibition Centre, Darling Harbour.

Semco Maritime, a major Danish conglomerate with diversified mining and engineering interests, has selected Total Recall to record communications in an offshore oil facility near India.

Growth is enabled by the Company’s “OnviCenter 6” software solutions, advanced call center infrastructure and unique agent development programs

OnviCenter 6 offers a highly affordable and fully integrated suite of Workforce Optimization tools, supported by unique Agent Desktop Unification and Automation software, virtualized for today’s distributed workforce.

Asset Protectors & Advisors Group engaged Alternate Access®, a leading provider of converged communications solutions, to customize and install a software-based phone system geared to improve call efficiency and link two office locations.