Latest News - Telecom - United States - Indiana

CTI Group (Holdings) Inc. announces today that directly on the heels of the successful debut of the SmartRecord Mobile-CRM application shown last week at BroadSoft Connections....

Remote Access Improves Operations Productivity and Efficiency

Trilithic, Inc. has released a new series of Compact LC BP filters for the Iridium telephony band. Small size (0.5” x 0.5” x 2.00”) and rugged construction make them suitable for a variety of airborne applications, particularly UAV/UAS.

CTI Group announced that its SmartRecord® IP v2.0 has been selected by flagship telecoms solutions provider, Ericsson Poland, as the chosen hosted call recording solution for a leading Eastern European telco.

CTI Group (Holdings) Inc., announces today that their United States operation is now partnering with Geckotech to provide ACD call management and call recording solutions to their call center customers.

CTI Group (Holdings), Inc. Announces today the grant of a new patent: “Process for Scalable Conversation Recording.”

BenchmarkPortal Launches www.calltalk.tv on July 22nd at 10am/ 1pm Est. This will be the first ever On Line Radio Show for the Call Center Industry. It will be held by Call Center Industry leaders and discuss current issues

BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database, already the world's largest, for call center metrics.

CTI Group (Holdings), Inc. announces today their partnership with CommPartners Connect to bring hosted VoIP call recording, via SmartRecord IP, to the small and medium sized business (SMB) markets.

CTI Group, today announced a partnership with Alteva, North America’s largest enterprise hosted VoIP provider, to provide hosted call recording on Alteva’s hosted VoIP platform.

CTI Group announces today the release of high definition (HD) call recording. CTI Group’s SmartRecord IP now supports G.722 codec, which is compatible with Polycom’s high definition SoundPoint® IP desktop phones and SoundStation® IP conference

BenchmarkPortal manages the call center database originated at the Center for Customer-Driven Quality. at Purdue University. This data warehouse of call center best practice statistics includes thousands of call centers in 24 industry segments.

The Courses offered by the College are taught by experienced instructors in Contact Center Management and consulting. We believe our experience sets The College of Call Center Excellence apart. For managers looking to elevate their performance

CTI Group (Holdings), Inc. today announced the launch of SmartRecord IP Version 2.0 at the MetaSwitch Forum 2009.

CTI Group (Holdings), Inc. announces today that they will be exhibiting at Billing and OSS World Conference 2009 in Las Vegas, April 14th thru 16th

BenchmarkPortal is the source for Customer Relationship Management (CRM) best practices information for call centers. We are continually growing our database; already the world's largest, for call center metrics.

Our experienced certified instructors make the difference. For managers looking to enhance their skills and insights on a wide range of subjects, there is no better program. Courses are designed to let you customize the learning experience

CTI Group (Holdings), Inc. announces today that they will be exhibiting at MetaSwitch Forum 2009.

CTI Group (Holdings), Inc., Announces the appointment of Jim O’Hare, a veteran CTI Group employee, to this key leadership position in its Telemanagement business unit.

CTI Group (Holdings), Inc. announces the release of SmartRecord IP Version 2.0. This new version of SmartRecord IP completely reinvents the tenant user interface, improves usabilit.

CTI Group (Holdings) Inc., a developer of wireless and VoIP recording, announces today that their United States operation is now offering a new suite of electronic billing and invoice management (eBilling) products.

CTI Group, Inc., an industry leading developer of wireless and VoIP recording, analysis and invoice management applications, announces today the addition of Don Rueckheim to the Sales and Engineering team.

CTI Group (Holdings) Inc., a leading industry developer of wireless & VoIP recording, analysis, announces today that their United States operation is now partnering with Broadcore to provide SmartRecord®IP through BroadSoft’s BroadWorks platform.

CTI Group, a leading industry developer of wireless and VoIP recording, analysis and invoice management applications, announces system integration of SmartRecord® IP with SugarCRM.

GPS Meets Leakage Detection in Integrated Workforce Optimization Products

INDIANAPOLIS, IN - October 6, 2008 CTI Group, a global leader in the development of wireless and VoIP applications, announced today the successful partnership of CTI Group and the BroadSoft® M6 Communication Applications Server product line.

CTI Group, a leading industry developer of wireless and VoIP recording, analysis and invoice management applications, announces today the release of their new VoIP Call Recording Laboratory.