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Follow on Google News | Midland Networks and NEC: An award-winning partnershipBy: Midland Networks Managing Director of Midland Networks, David Donnelly, spoke about how his company utilised its own extensive knowledge in combination with cutting-edge technology from NEC to transform a key client’s business, “Our customer had a large, mixed estate of systems using traditional PSTN trunks and it was clear the customer was losing in excess of £100K business to competitors as calls were not being handled efficiently and abandoned call rates were excessively high. We deployed a 19 site networked solution utilising SV9100 at the core with a suite of call management, call recording, DECT and desktop CTI applications overlaid to provide live business reporting, mobility and a significantly increased grade of service for the call centre agents. Our expertise in being able to deliver a complex VoIP solution with minimal downtime for our customer, along with bespoke support services managed by our own in house technical specialists, eased the pain the client constantly had to bear with a dispersed voice only estate”. Sales Director at NEC, Andrew Cooper, said that “Our partners continue to leverage our broad UC portfolio to install solutions that revolutionise end user businesses... leading with applications such as call management, recording, mobility and desktop CTI will often provide the solution to everyday business issues and it’s these solutions from partners such as Midland Networks, managed by our distribution channel, that have directly contributed to the continued success of NEC’s Enterprise Solutions team within the UK. We would also like to take this opportunity to wish both Midland Networks and Exertis every success at next week’s channel awards”. Midland Networks’ appreciates the support expressed by NEC and is looking forward to the awards ceremony this coming Thursday, which will be held at Grand Connaught Rooms in London’s Covent Garden.Notes for editors Midland Networks is based in Birmingham and has been trading since 2004, although their management team has decades of combined experience in telecoms engineering. They offer a wide range of services to businesses across all communications platforms including Information Technology, Mobile Communications and Communications Technology. With engineering at the heart of the company, Midland Networks is able to provide outstanding installation, maintenance and support services to businesses locally in Birmingham as well as right across the UK. The team is committed to delivering innovative solutions that are tailored to the unique needs of each customer, whilst offering some of the most competitive prices around. End
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