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Follow on Google News | Parlance Corporation Links Customer Satisfaction to the Caller Experience in New ArticleParlance Corporation, a leader in enterprise call handling solutions, today announces a new article “The Caller Experience: Gateway to Customer Satisfaction” by Mark Bedard, Director of Marketing at Parlance.
Mark Bedard, Director of Marketing PARLANCE CORPORATION 400 W. Cummings Park Woburn, MA 01801 Tel: 888-700-6263 Email: mbedard@parlancecorp.com September 17, 2015 Parlance Corporation Links Customer Satisfaction to the Caller Experience in New Article Woburn, MA -- Parlance Corporation, a leader in enterprise call handling solutions, today announces a new article “The Caller Experience: Gateway to Customer Satisfaction” The new article examines the impact of service to customers via the most popular communication channel for customers – the telephone – and what impact a great or poor caller experience can have upon customer satisfaction and a company’s brand. The article also discusses the two most important aspects of call handling from the caller’s view—the time it takes to get connected and the level of effort it takes to do so. “Many companies today have a blind spot when it comes to customer satisfaction,” The article can be found on the Parlance Blog at http://www.parlancecorp.com/ ### About the Author As Director of Marketing at Parlance, Mark Bedard is responsible for promoting the value of Parlanceand Operator Assistant in the marketplace. Mark possesses more than a decade of experience in helpingtechnology companies align sales and marketing efforts with their customers’ needs. Parlance Corporation Parlance helps a growing number of healthcare facilities, colleges & universities, and large enterprises deliver a positive caller experience with auto attendant solutions that callers actually like. Elevate each caller experience, drive efficient operations, and move beyond the typical auto attendant. End
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