April Assistance launches in UK

Sept. 15, 2015 - PRLog -- APRIL Assistance, part of the APRIL Group, has announced its launch in the UK, where it is aiming to capture a share of the important travel insurance claims assistance market. Globally, APRIL Assistance (http://www.april.com/group/assistance-services) has 43 offices and 150 exclusive local agents, with the Group now providing assistance services in more than 25 languages worldwide.

The company has extensive experience of delivering cost effective domestic and international claims management solutions across a range of sectors, in particular medical, healthcare, travel insurance (http://www.april.com/group/claims-management) and tourism and cost containment, which is an increasingly important aspect of travel insurance management strategy.

APRIL Assistance delivers its case management services via a network of nine integrated 24/7 contact centres, strategically located in the Americas, Europe and Asia. From these, over 800 staff oversee individual requests for assistance from the clients of a wide range of insurers.

For travel and medical insurers, assistance services offered include air ambulance providers, medical escort services, the full range of hospital services and cost containment partners.

In addition to its logistical expertise, APRIL Assistance is able to offer clients a comprehensive insurance claims cost containment service (http://www.april.com/group/assistance-claims-management-n...). Cost containment is a vital part of the strategy to keep future premiums competitive, with the result that insurers who focus on this area often have a competitive price advantage.

Announcing the UK launch to the travel insurance sector this month, [Grégoire Ezanno, business development director] said, “We are delighted to announce the launch of APRIL Assistance into the UK market, where we have identified a strong demand for our services, particularly amongst those insurers serving the international travel sector. As a specialist assistance provider, we focus solely on the delivery of case management services, so we are able to avoid potential conflicts of interest with the insures themselves who are left free to focus on delivering what they are best at , whilst we too are free to focus on our area of expertise, assistance support.”

The launch of APRIL Assistance in the UK is the latest in a range of initiatives undertaken by the  Group to expand its presence in the UK market, where it now offers  general insurance, international private medical insurance and international medical insurance broking. The APRIL Group in the UK has offices in London, Bristol and Newcastle.

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Editor notes

APRIL Assistance supports the insurance sector with a range of case management, logistical and cost containment services.

APRIL Assistance operates one of the largest established international assistance and claims handling networks in the world, with nine integrated 24/7contact centres  in Europe, the Americas and Asia, from where more than 150 agents on the ground cover 97% of the world.

The company owns its own network of service contactors, growing this as needed to reflect the requirements of its clients.

APRIL Assistance is part of the APRIL Group, founded in France in 1988. In 2014, Group turnover was €766.3 million and net profit €36.6 million. The Group has 3800 employees spread across 34 countries.

www.april.com/assistance