Waterstone Management Group Drives Customer Success and Value for Cloud Businesses with New SaaS Scorecard™Innovative Waterstone framework “rebalances” the balanced scorecard to offer advanced insights, profitability to SaaS providers
By: Waterstone Management Group SaaS/subscription- “SaaS companies have a unique window into how customers use their products,” said Mark Hauser, founder and managing director of Waterstone. “What the SaaS Scorecard™ allows you to do is take the intelligence gathered from continuous customer interactions to create value – and long term customer relationships – within a better framework for decisions.” While the traditional BSC measures performance through four equally weighted quadrants, the SaaS Scorecard™ “rebalances” “With the SaaS Scorecard™ you can better anticipate future needs of customers, identify upsell and cross sell opportunities, and better understand and respond to retention issues—all of which drive Customer Success and, ultimately, corporate value,” added Hauser. About Waterstone Management Group Waterstone Management Group is a boutique management consulting firm that helps technology companies and investors create measurable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud and Customer Success performance. Waterstone’s expertise-driven approach combines deep industry-specific intellectual property and a unique blend of strategic consulting and executive-level operating experience to deliver high velocity strategy and execution. For more information about Waterstone, please visit waterstonegroup.com and follow the firm on Twitter (@WaterstoneMG) Media Contact David Schutzman david@davidschutzmanmarketing.com 203 550-8551 Photos: https://www.prlog.org/ https://www.prlog.org/ End
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