Synthetix and Premier CX partnership event ‘ACE in Online Customer Experience’ a great success

July 28, 2015 - PRLog -- You missed it? You’ve got to be kidding me … Just like the showstopper McEnroe, our partner event ‘ACE in Online Customer Experience’ had the crowds entertained. Hosted at the prestigous Institute of Director’s venue, in central London, with some big names attending, the day was a ‘smashing’ success.

Just like the left-hander, this event exposed some of the challenges faced when brands look to enhance customer experience through a multi-channel strategy, with no love lost in suggesting solutions that might disperse some of this drama.

Famous words from a famous guy, but we had our own rare breed speaker, Megan Neale, with over 20 years of experience in the customer management combined with her international track record with some of UK's most innovative high street retailers. Megan proved her expertise at understanding the consumer journey and the role of a true multi-channel customer service strategy within the continuity of customers’ experience, while Gurkan Yilmaz, the Programme Manager for the London Borough of Enfield, shared the success of integrating video to answer questions, as part of their service offering to customers.

Our partners at Premier CX documented the day and should you be interested, highlights can be seen here as well as the link to request more information about the findings of the day. (http://contactcentres.premierba.co.uk/iod-event)

Adam Ashcroft, Marketing Director of Synthetix said “This partnership event is just the start of great things to come. Insights and re-education into opportunities to deliver exceptional customer experiences across multiple contact channels, is very interesting, and we feel privileged to have had attendees share their insights and discuss their multi-channel customer service challenges.”

Contact Centre Development Director for Premier CX, Kevin Freemansaid “The event was really well attended, and the feedback from those who came along has been absolutely fantastic. This was our first joint event with our friends from Synthetix, and it certainly won’t be the last! The Synthetix team did a terrific job of co-hosting and organising the day, and they are an absolute joy to work with.”