"Don't Stress Over Critical Conversations" on Business Confidential with Hanna Hasl-Kelchner

Charlotte Purvis explains how to transform critical conversations into productive dialogue you can look forward to having
 
 
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CHAPEL HILL, N.C. - July 20, 2015 - PRLog -- You know how there are certain conversations you don't want to have, but need to have with an employee, customer, or supplier?

It can strike fear into even the most experienced executive because you’re afraid of what’s going to happen next, regardless of whether it's dealing with an irate customer, tackling a bullying issue by the horns, or delivering an unfavorable performance review.

Will they explode into a tirade? Will they begin to cry? Will they threaten to sue?

It can be awkward to say the least and too often managers do nothing because they don’t want to make a bad situation worse or believe they can’t fix it.

Sadly, staying stuck is typically an even bigger mistake than the incident we need to address, especially when the complaint involves sexual harassment because the company can be squarely on the liability hook precisely because we did nothing.

As a result, the ability to have these critical conversations is an essential leadership skill every executive, manager, entrepreneur and small business owner needs to have.

Discover the success formula for having critical conversations when host Hanna Hasl-Kelchner welcomes Ms Charlotte Purvis to Business Confidential.

Charlotte is a business consultant, communication coach, and motivational speaker at Perfect Balance in Durham, North Carolina (http://perfectbalancenc.com). She holds both an undergraduate and a master’s degree from the University of Wisconsin in Madison and specializes in helping clients with communication challenges, presentation skills, team development programs, customer service, and organizational strategy.

Business Confidential is proudly sponsored by the Legal Leverage®Academy (http://legalleverageacademy.com), a division of Business M.O., LLC.

About Business Confidential with Hanna Hasl-Kelchner

Business Confidential with Hanna Hasl-Kelchner is proudly sponsored by the Legal Leverage® Academy, a division of Business M.O., LLC. (a WBENC-Certified Women's Business Enterprise), and continues its powerful leadership development tradition.

Business M.O., LLC is a business strategy consulting firm founded in 2008 in Chapel Hill, North Carolina by No Nonsense Lawyer, Hanna Hasl-Kelchner, the three time winner of the ACQ Global Award in the category of US - Leadership Advisory Development of The Year, and a Dun &Bradstreet Top SMB Influencer.

Hanna is a licensed attorney (NJ, DC, and NC), author of The Business Guide to Legal Literacy: What Every Manager Should Know About the Law and co-author of Champions: Knockout Strategies for Health, Wealth, and Success from Today’s Leading Experts.

She is also an expert contributor to Answers.com who has been quoted in the media and appeared on radio and TV, including ABC, NBC, CBS, and FOX affiliates nationwide; and been called a “lawyer you can love” by a Chicken Soup for the Soul co-author.

Contact
H. Hasl-Kelchner
***@businessmo.com
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