Ecosmob's Call Center Software Best Suited For Customer Support Centers

OLYMPIA, Wash. - July 17, 2015 - PRLog -- Ecosmob Technologies is a reputed name in the VoIP industry. The headquarter of the company is located in the Ahmedabad, Gujarat. The company has launched various software and solutions using different VoIP technologies to cater the communication needs of different industries. The Contact Center software launched by the company is the well-suited solution to cater all kinds of communication requirements of the customer support centers. The call center software offered by the company can handle large to small sized customer support center for any industry horizon.

The company has highlighted the details of the call center software on their asterisk specific website, asteriskservice.com, under the product section. The aim behind this is to provide the overview of their call center software to the visitors of the Asterisk specific website. The webpage has a brief introduction, features and advantages one may accrue from the call center solution.

The call center software is completely web-based solution. This facilitates the executives of the center to receive the calls remotely. This enables the customer care centers to provide 24*7 support to their consumers as well as provide flexibility for the staff to work remotely. Even if the staff works from the distant location, the supervisor can track each agent, his calls and all the other related details. The real-time view of the call center software makes it very adaptable to many customer care centers, which encourages remote working for their executives and agents.

The call center software provides all the features required for any customer center. Some of them are listed below:

Call distribution using the advanced methodology

Nested interactive voice response menu system

Record Calls

Configure script

Voicemails

Progressive Dialer

Do not Call number configuration (DNC)

Barge

Mentor

Whisper

Voice Logging

Advanced reports

And more

The benefits to the customer support center accrued by the call center software are listed below:

Handles mass customer calls concurrently

Efficaciously manages all calls

Allows remote access of system to executives

Improves customer satisfaction

Reduces operational cost effectively

Uses resources efficaciously

And more

The VoIP technology has been used in the development of the call center software. It makes it robust, scalable and reliable solution. The company also offers customization based on the client requirements and available scope. This has given a competitive edge to the solution.