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Follow on Google News | Interalia to provide solution for Call Pilot replacement for CS-1000 with AACCInteralia will release new iSMS SIP Media Server to replace Call Pilot in AACC environment. Release is scheduled for November 2015
By: Interalia Inc. Release date is scheduled for November 2015. iSMS is designed to replaced Call Pilot where Call Pilot is used to provide announcements in a Avaya Aura Contact Center. Avaya has announced end of sale of Call Pilot effective June 30th 2015 but more importantly Microsoft Windows 2003 will no longer be supported after July 14, 2015. iSMS is an essential part of the migration strategy for any CS-1000/AACC customers that utilize Call Pilot for Contact Center announcements. The need for iSMS comes from the fact that replacementVoice Mail systems do not provide the functionality to broadcast announcements for the Contact Center. Interalia's iSMS is designed to function like Call Pilot to provide "Give IVR" call treatment and messaging. Integrated with the CS-1000 and AACC, iSMS will use the same language previously used by Call Pilot to provide a transparent integration and a smooth transition for customers migrating from Call Pilot. Interalia's iSMS will run on a dedicated server and provide integration to AACC and CS-1000 via SIP and MLS. The objective is to provide CS-1000 customers a seamless integration ofiSMS and AACC. The feature set of iSMS will be the same as the feature sets of Call Pilot when used toprovide announcements for the AACC contact center. End
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