Harbor City Capital Management Hires Director of Customer Experience

ROCKLEDGE, Fla. - June 24, 2015 - PRLog -- Rockledge, FL, June 24, 2015. Harbor City Capital Management  announced today that they have appointed Betsy Cook as Director of Customer Experience. She brings a wealth of knowledge to the company, with more than 25 years’ customer service experience, most recently with Verizon.

Cook is responsible for ensuring that her team provides unsurpassed quality and services to customers worldwide. “Harbor City is an excellent and growing company. We are looking for people who are forward thinking and innovative but still believe that customer experience is tantamount to our industry,” she says.

"I'm obsessed with building an organization that puts the needs and desires of our clients first," says Harbor City Group CEO JP Maroney. "That requires strong leadership from the person serving as our Director of Customer Experience, and I can't imagine anyone who would be a better fit for us in that role than Betsy Cook."

Lee Collins, Executive Vice President of Operations, has this to say about Cook. “Customer service is the backbone of any business, and Betsy understands how to engage with our customers in a way that makes them feel part of the family.”