Arkansas Electric Chooses OnPage for Cybersecurity Intrusion Compliance

WALTHAM, Mass. - June 23, 2015 - PRLog -- “OnPage solved a mandatory requirement we had in our data center for regulatory cybersecurity compliance. To cover physical or cyber intrusions, we have OnPage notifications sent out to the group on an on-call rotation for incident response.”   – Philip Huff – Director of IT Security Compliance.
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Onset Technology, creator of OnPage® priority messaging, announced today that one of the nation’s largest electric cooperatives, Arkansas Electric, has chosen OnPage to help prioritize, critical, time-sensitive messaging. After testing two competing products, Director of IT Security Compliance, Philip Huff and his team evaluated OnPage and decided it was far easier to implement, more efficient and highly cost effective.

Judit Sharon, CEO of Onset Technology said:  “We are very pleased to have Philip and his entire team trust their mission critical messaging and on-call scheduling to the OnPage IT alert management system.  The IT messaging environment and its responsiveness to equipment downtime becomes more challenging every day. We are proud to be their software solution of choice.”

We spoke to Philip recently to gather additional details about his position and the challenges he faces on a daily basis.  What is expressed in the interview are his real-world experiences as a director of IT security, as well as his reasons for choosing OnPage for managing his critical system alerts.

OnPage:  “How did you first find out about the product and introduce it to the team?”

Philip explains:  “We were searching for something on the app store that would work.  We tried for years doing it on our own VOIP system and attempted to hack our on-call rotation without success. Other six-figure systems were not an option.

Since everyone has a smartphone we assumed that there had to be a better system out there.  We knew that cloud computing had become very reliable so we became comfortable moving forward with the cost-effective OnPage system.  OnPage is a specific system that does a specific thing that fits our needs. There was no wasted time with evaluations, budget discussions and learning curves. You just turn it on and GO.

OnPage:  “What other messaging requirements were you looking for?”

Philip said:  “OnPage solved a mandatory requirement we had in our data center for regulatory cybersecurity compliance. To cover physical or cyber intrusions, we have OnPage notifications sent out to the group on an on-call rotation for incident response.”

We tried a couple of your competitors, including one that was specifically focused on the medical field.  IT has specific needs that are very different.  The medical app did not work for us and it was very confusing to use.

We found that OnPage was very easy to deploy.

OnPage fit the niche that addressed IT on-call support and IT operations messaging.

OnPage:  “Can you tell us about a recent success story?”

Philip said: “It’s all about efficiency. Since we use OnPage every day, we’re saving staff time by no longer having to maintain the on-call lists.  Previous to OnPage we had some of our service calls being dropped and the hand-off didn’t occur appropriately.

In our facilities if there’s an intrusion or a door alarm trips after hours it would ring down to a security company and they would dispatch our team. Now all our manager has to do is send out an email and we all get paged immediately.  We were able to save money by cancelling our ring down services for physical security intrusions.

The scheduling function is great too. We have four different departments with several on-call rotations groups. In the past we had to maintain a list of individuals that were on-call manually. A cumbersome spreadsheet was maintained on a week-to-week basis.  Who was on-call and what their phone numbers were became very confusing.  With OnPage we have saved a lot of time by no longer having to edit the spreadsheet which has resulted in a cost savings by eliminating several different inefficient and time consuming systems.

It’s nice to get rid of all that.  Your product was the solution we were looking for, it made our job easier and it works great!”

About OnPage:

OnPage, a division of Onset Technology is the industry leading Smartphone application system for Global, High-Priority, Real-Time Enterprise Messaging and IT Alert Management.  The OnPage application addresses the need for critical and time-sensitive messages.

OnPage takes mobile communications to the next level with the latest all-in-one-app features, including the ability to set priority level for each message to ensure the High-Priority messages receive immediate attention. Additionally, the new web based On-Call scheduling management tool enables enterprise users to plan ahead and route prioritized messages to the right person, on the right day, at the right time.

Thousands of IT Professionals, healthcare providers, doctors, field engineers, law enforcement, nurses, emergency responders and disaster recovery teams depend on OnPage reliability every day.

Full compatibility with monitoring systems such as Nagios, Solar Winds, and Remedy will seamlessly interface alerts to ensure business up-time and customer satisfaction.

Thousands of facilities, leading corporations, including Blue Chip organizations have adopted OnPage for critical alerts and secure messaging. For more customer examples Click Here (http://onpage.com/onpage-customers/).

For more information visit:  OnPage.com (http://www.onpage.com/).

Sales & Product Information:
Joe Beck
Onset Technology / OnPage
460 Totten Pond Road, Waltham Massachusetts.
781-916-0040 Ext. 110