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Follow on Google News | Laboratory Testing Inc. Adds Customer Service Representative to a Growing TeamThe materials testing, nondestructive testing and calibration support team has grown again at LTI. John Malack has joined the group as a Customer Service Representative with 20 years of experience in related businesses.
By: Laboratory Testing Inc. As a Customer Service Rep, Malack will be responsible for quoting, expediting orders, and providing information on capabilities, qualifications and order status. In addition to adding his position to Customer Service, Laboratory Testing has hired three Inside Sales Reps, two Outside Sales Reps and a second Coordinator in the Sales/Customer Service Department within the past two years. “Customers need fast answers to questions, and quick turnaround on their quotes and orders. It’s our priority to make sure we deliver,” said Mike Hiller, Director of New Business Development. “The Sales/Customer Service team is the front line with our customers, so we built a very accessible and responsive group to meet our customers’ needs.” Malack most recently was employed by Penn Stainless Products with responsibility for inside sales, customer service and quality control. In preparation for their ISO 9000 certification, he earned an Auditing Certificate in materials and processes. Previous employers include Hewlett Packard in the position of Project Manager and B&G Manufacturing as Assistant Foreman in the warehouse, where he also performed some hardness testing. Malack is a graduate of Gwynedd Mercy College with a B.A. in a dual major, Business and History. About Laboratory Testing Inc. -- Laboratory Testing Inc. (http://www.labtesting.com/ End
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