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Follow on Google News | One of the Nation's Busiest Data Centers Chooses OnPage for IT Communication & Secure MessagingThe OnPage priority alert system quickly reduced downtime and solved a critical need for the entire IT Team.
By: OnPage Judit Sharon, CEO of Onset Technology said: “We are pleased to have Doug and his team trust their mission critical messaging to the OnPage IT alert management system. The IT messaging environment and its responsiveness to equipment downtime becomes more challenging every day. We are proud to be their software solution of choice.” We spoke to Doug recently to gather additional details about his position and the challenges he faces on a daily basis. What follows are several real-world experiences while managing critical IT facilities that must be UP at all times and his reasons for choosing OnPage for managing his system alerts. Doug Goss explains: “One of our techs was looking for an IT messaging solution and found OnPage. We downloaded the FREE TRIAL in the app store and really liked it. The OnPage Smartphone System gets the correct technician’s attention quickly every time. Most of what we are monitoring is critical, so we need to know if there’s something to fix or reset right away. Since we are dealing with a well-known international leader in telecommunication services, any outage is serious. This includes TV shows that encourage the public to vote which are a money makers for the carrier, therefore we are very sensitive to connectivity issues. Any outage could cost millions of dollars in a just a few minutes. Mobile phone, TV, financial and e-commerce customers are quickly impacted from even the shortest downtime.” When Doug was asked if there were other critical issues confronting him, he recounted several key factors, including potential financial impacts, losing customers and a damaged reputation. Doug said: “Our large customers may go ahead and terminate the contract and go somewhere else. We also lose money when power or cooling goes down in a data center. You can't charge that customer for use of a critical facility when it’s not available. Customers typically look for some sort of compensation after failures. We’re also responsible for 911 capabilities in these buildings, so obviously there’s a lot at stake. We’re in a pretty critical environment that also includes major media outlets. OnPage has made the communication impact we were looking for. Needless to say we would never go back to the old style obsolete standalone pagers again and we’re happy to recommend OnPage to our colleagues.” Doug’s Competitor Review: “OnPage (http://onpage.com/ OnPage made my job easier! Doug elaborates: “Solid coverage is very important too. Dallas Fort Worth is a pretty big metropolitan area and we have found no gaps in coverage no matter where our techs are located. The scheduler comes in handy too. The scheduler with the escalation feature is great. Far superior to the old physical pagers and what we’ve seen from other app vendors. As a supervisor I like to know what’s going on at all times without being bothered on my day off. The pages are all there and I can react if I have to. Even when I turn my phone off, I know all the pages will be there when I turn it on again. Results have been so much better than what the old pager technology is able to put out. OnPage is definitely a better system.” About Onset Technology Inc., the Creator of OnPage: OnPage, a division of Onset Technology is the industry leading Smartphone application system for Global, High-Priority, Real-Time Enterprise Messaging (http://onpage.com/ OnPage takes mobile communications to the next level with the latest all-in-one-app features, including the ability to set priority level for each message to ensure the High-Priority messages receive immediate attention. Additionally, the new web based On-Call scheduling management tool enables enterprise users to plan ahead and route prioritized messages to the right person, on the right day, at the right time. Thousands of IT Professionals, healthcare providers, doctors, field engineers, law enforcement, nurses, emergency responders and disaster recovery teams depend on OnPage reliability every day. Full compatibility with monitoring systems such as Nagios, Solar Winds, and Remedy will seamlessly interface alerts to ensure business up-time and customer satisfaction. Thousands of facilities and leading organizations have adopted OnPage for critical alerts and secure messaging, including leading organizations such as Adobe, Alcoa, American Airlines, Expedia, Enbridge Pipelines, U.S. Airways, Federal Reserve Bank of Minneapolis, Procter and Gamble, Siemens, Massachusetts Emergency Management, and many more. For more information visit: OnPage.com (http://www.onpage.com/) End
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