Follow on Google News News By Tag Industry News News By Location Country(s) Industry News
Follow on Google News | Enhancing Customer Satisfaction Through Techno-led BankingBy: Expotrade Technology-led banking has helped simplify and quicken the personal banking experience; introduction of new delivery channels for banking services - ATMs, phone banking, internet banking and mobile banking – have facilitated better customer experience. Industry reports indicate that the number of smartphone users worldwide will surpass 2 billion in 2016. Today’s customer is more social and mobile savvy relying heavily on internet banking to conduct their banking activities. Mobile and Internet banking have undoubtedly emerged as preferred digital touch points for consumers’ banking requirements. Consumers have become extremely discerning and are demanding products and services to match their needs and convenience, along with a consistent, seamless, multi-channel experience. In a bid to address these consumer needs, banks are leveraging technology to their advantage and establishing a customer-centric infrastructure by implementing multiple core banking platforms to build their online and mobile channel offerings. In this new age of mobility, banks have capitalized on the latest trends in technology, mainly, cloud, big data, mobility, social media, security and internet of things to simplify core operations tasks such as recording of transactions, customer records, passbook maintenance, balance of payments and withdrawals and also offer a variety of personalized services to their customers. Banks are innovating and introducing applications and features to make banking simpler and faster. The latest trends in customer focused banking innovation will be explored at the Middle East Banking Innovation Summit 2015 that will be held on 14-15 September 2015, at Sofitel Dubai The Palm Resort & Spa. To know more, visit http://www.bankinnovation- About Expotrade Expotrade is a global conference and event organizer with its head office based in Melbourne, Australia and a regional office in Dubai, United Arab Emirates. Expotrade has delivered some of the largest, most successful B2B industry conferences and events. For almost 10 years, our unique blend of knowledge, experience and flexibility has accomplished an array of consistently top quality events. Today, Expotrade events enjoy such a distinctive edge, they are amongst the best patronized in the calendar. For more information, visit www.expotradeglobal.com Contact information Lakshmi Ramarajan Marketing and Communications Manager Expotrade Middle East FZ-LLC 1002 Al Thuraya Tower 2 PO Box 500686 Dubai Media City Dubai, United Arab Emirates Tel: +9714-4542135 Fax: +9714-4542136 Email: marketing@expotrade- End
Account Email Address Account Phone Number Disclaimer Report Abuse
|
|