Altitude Software Signs Key Technology Powerhouse in Asia

EXPO, Singapore - June 2, 2015 - PRLog -- Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced that it has reached an agreement with SCSOFT, a fast-growing technology powerhouse in Asia, for the distribution, implementation and support of the Altitude uCI contact center software solution across Singapore, Indonesia and Malaysia.

The two companies will be presenting joint solutions at Asia’s biggest incorporated ICT event, CommunicAsia 2015, being held in Singapore Marina Bay Sands from June 2–5, 2015, Booth BD3-07.

SCSOFT is a technology powerhouse headquartered in Singapore. SCSOFT is focused on serving the banking, transportation and manufacturing industries with wide-ranging solutions from Full self-service ATM networks, to automatic fare collection systems and bicycle rental vending kiosks. The company combines innovative, customer-centric technologies with business strategy knowledge to help clients cultivate strong relationships with their customers. The Altitude uCI suite enables the Singapore-based technology powerhouse to deliver a complete and cost-effective contact center solution, with a great track-record in delivering rapid return on investment.

Commenting on this new agreement, Dr. Joule Lee, SCSOFT CEO said: "We are very excited about the tremendous opportunity to partner with a leading contact center solutions vendor. The Altitude uCI solution is an excellent fit to the Asian market requirements, providing a lower total cost of ownership, as well as the ability to continuously boost customer experience and reduce organisations’ operational costs."

Major research firms estimate that IT spending in Indonesia and Malaysia will continue to record a double digit year-on-year growth by the end of 2015. This trend is further expected to continue through the decade as “the growth of pillars of 3rd platform technologies such as Cloud, Social Media, Mobility and Big Data are apparent across many enterprises” as stated by a recent IDC report.

“Developing relationships with established partners in fast-growing markets such as Malaysia, Indonesia and Singapore is key to our business strategy. The combined solutions and services from SCSOFT and Altitude Software will empower organizations to serve their customers with greater consistency and efficiency," commented Alfredo Redondo, Altitude Software CEO. "CommunicAsia 2015 is the ideal venue for Altitude Software to show how the Altitude uCI 8 suite can add value and to present our latest omnichannel solutions to the Asian market."

Jose Ramos, Business Development Director at Altitude Software stressed the importance for companies in the region to go a step further and base their value proposition on achieving true customer engagement: “True blending of all communication channels and applications, efficient workflow management, mobile app integration and tools for agent motivation are just a few of key customer interaction management features which help contact centers meet the challenging requirements and needs of today’s customer.’’

Altitude Software solutions help companies in 80 countries unify all customer interactions and become more customer-centric. Altitude uCI (Unified Customer Interaction) is a robust, modular software platform that handles all customer interactions and unifies all touch points, in the contact center and throughout any organization.