UC Point presents new cloud-based UCC management tool

May 4, 2015 - PRLog -- Cologne, May 4^th 2015. UC Point, award-winning provider of global UCC services, is introducing a new product at the Microsoft Ignite in Chicago: UCP RAM is a sophisticated management tool for Unified Communications and Collaborations solutions, especially Skype for Business (former Microsoft Lync) and Enterprise Voice. The UCP RAM equips companies with the means to detect critical operating conditions in Media Gateways, Survivable Branch Appliances (SBA’s) and Session Border Controllers (SBC’s), allowing for early response and troubleshooting, thereby avoiding critical downtime. In addition, the UCP RAM provides insight on the utilization of Skype for Business features to help increase and drive user adoption.

UCP RAM stands for Reporting, Analytics and Monitoring. This cloud-based software is easily installed in the company’s network within only three minutes. An intelligent aggregator collects monitoring data from different sources in the network and sanitizes sensitive information immediately – the customer has a transparent view of the sanitized data at all times. Monitoring data is then transmitted to a German data center and fed into a secure portal. Intuitive reports and monitoring dashboards provide a real-time assessment on the operating conditions of network components and user adoption of applications such as Skype for Business.

Unlike other UCC management tools that only monitor the Skype for Business implementation, UCP RAM offers holistic monitoring of the entire Enterprise Voice environment with the following extras:

Skype for Business Management

•      User Adoption, productivity and resource management

•      Assess user behavior during migration to Skype for Business

•      Display call center-usage (RGS) via wallboards and agent status

Enterprise Voice Monitoring

•      Agentless Gateway-, Session Border Controller- & SBA monitoring

Network Quality Measurements

•      Permanent network analysis on the basis of a calibrated, independent measurement procedure

Design Features

•      Does not require any installations that may cause interruptions in normal business operations

•      “Open Kitchen” Approach – secure data transmission that the customer can easily review and verify at any time

In comparison to competitive offers, UCP RAM stands out by including two distinct features: gateway monitoring that includes key health indicators and analysis of telemetry and operating conditions, as well as, permanent measurement of network quality. This unique UC Point product is available immediately and customers can become acquainted with the full feature set during a free 21-day trail.

The UCP RAM combined with 24/7 support from UC Point provides an ideal end-to-end solution for companies to efficiently operate Skype for Business (former Lync) and Enterprise Voice – not only to identify critical operating conditions, but also quickly resolve them with the help of a certified UC Support Engineer – all from the same source. With this holistic approach, companies can reduce downtimes to a minimum, lower operational costs and increase user adoption of their UCC platform.

About UC Point

Founded in 1998, UC Point quickly developed as an award-winning provider for global Unified Communications & Collaborations Services. The services offered cover both managed services, as well as, worldwide 24/7 premier support. UC Point’s Remote Appliance for monitoring and troubleshooting of Media Gateways, SBAs, and SBCs, was recently honored with the IT -Innovation Award as one of the best UC Solutions in 2015. From the very beginning, UC Point has focused on companies with multiple locations and on those operating internationally who are using Skype for Business (former MS Lync). As a result, in 2012 the company was the first Microsoft partner worldwide to be recognized “Global Premier Support Partner”. Today, UC Point has become a market leader by supporting Skype for Business and Enterprise Voice customers in over 50 countries. For further information, please visit www.uc-point.com.

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