Waterstone Management Group Partners to Bring Customer Success Insights to Upcoming Tech Industry Events

CHICAGO - April 30, 2015 - PRLog -- Waterstone Management Group, an expert-led boutique management consulting firm focused on the information technology industry, today announced that two of its partners will join other thought leaders to discuss how companies can achieve higher levels of Customer Success, at upcoming industry events in San Francisco and Santa Clara, California.

At the Technology Services Industry Association's TSW 2015 Best Practices Conference in Santa Clara May 4 through 6, Waterstone's Neil Jain will close out the day on Tuesday, May 5 from 3:45 to 5:00 pm, joining other top tech executives in a session entitled "Practical Lessons from Creating Customer Success Capabilities." Neil will lead a discussion about the transformations needed to ensure Customer Success, including post-sale customer engagement, the Customer Success Manager role relative to others in the enterprise, and new offerings. "There is tremendous buzz and activity around Customer Success," said Jain. "But many technology executives are struggling with how to get started. In our session, we will share practical advice and best practices around designing and launching customer success capabilities."

The TSIA conference brings together top technology services industry experts for networking and peer learning, and for sharing some of the best ideas from within the sector. Attendees will also be able to preview some of the latest innovations in technology services in CRM, call center monitoring, remote support and much more.

Dhaval Moogimane will join Customer Success executives from some of the country's most prominent technology firms at the Pulse Conference, May 12 to 13 on San Francisco’s Pier 48. Dhaval will moderate the session "Customer Health Scores: The Key to Managing At-Risk Accounts," which is being held Wednesday, May 13 from 10:50 to 11:40. The Pulse Conference brings together 2,000 Customer Success professionals from leading subscription businesses to share best practices, network, and gain new insights from the industry's leading experts.

"Ensuring the success of your existing customers is vital to driving revenue expansion and retention," said Moogimane. "In our session, we're going to look at new ways to measure and monitor customer’s health. Leveraging data and analytics to identify at-risk accounts and upsell opportunities, and applying proven customer success tactics will help drive more revenue per client, reduce churn and improve the image of the company."

About Waterstone Management Group
Waterstone Management Group helps technology companies and investors create measureable value by identifying and capitalizing on disruptive growth opportunities and by driving excellence in Services, Cloud and Customer Success performance. Waterstone’s expertise-driven approach combines deep industry-specific intellectual property and a unique blend of strategic consulting and executive-level operating experience to deliver high velocity strategy and execution. For more information about Waterstone, please visit waterstonegroup.com and follow the firm on Twitter (@WaterstoneMG).