Call Center Telemarketing Software for Improved Telemarketing

MUMBAI, India - April 29, 2015 - PRLog -- Call center telemarketing software has become a necessity for many businesses, especially those for whom telemarketing is an essential part of business growth. At present, a good software like Tentacle is an essential part of the telemarketing system and the benefits of incorporating Tentacle are multifaceted. It greatly increases the productivity of the business and reduces the cost of the process of telemarketing.

Half the Headcount, Double the Productivity

The best thing about Tentacle is that it lets business earn huge profits by increasing automation thereby lowering the head count while at the same time simplifying the telecallng process thereby increasing the productivity. This is possible since the whole process of telemarketing organizes the calls, tracks, monitors calls and works accordingly.

Freedom from Excess Overhead

Tentacle software system is a cloud-based process that does not need the installation of any hardware or software while offering free maintenance as well as up-gradation through regularly released features. Apart from those mentioned, the costs of employment, the cost of training new employees and time lost due to dead leads is reduced significantly. Successful businesses attribute their increased productivity to the Tentacle system for all the above reasons and more.

Features of Tentacle Telemarketing Software System

The unique features of Tentacle system increase the profit and the overall customers successfully sold to. The features of Tentacle software like the call tracking, database management and setting of appointments ensures that the telemarketer agent has all historical knowledge about the prospect, and can refer to it while making the call, whether the first call or a follow-up one.

Due to automatic reminders, there are no missed appointments since Tentacle keeps track of all the phone calls as well as appointments. Tentacle also filters dead links like voicemails, busy lines, fax machines, disconnected calls and no answers. The easy to use features of Tentacle makes it easy to use and anyone can start operating it by taking basic training.

Promised and Delivered

Tentacle delivers exactly what it promises: ease of use, less overhead and increased productivity. The preview dialing capability of the system reduces lag time and increases the talk time of the telemarketing agents significantly. With a much smaller setup, much lesser headcount and much less overhead, businesses can achieve more with the Tentacle software.

Improved Quality of Calls

The Tentacle system takes care of all requirements like dialing, monitoring calls, setting appointments, filtering dead links and setting up appointments. It provides the telemarketer agents ample time to concentrate on improving the quality of their calls and sales pitches. The script box for the campaign script is a convenient tool for the use of the telemarketer agents. With such multiple benefits, conversion rates peak considerably.

Easy Accessibility of Data

The data and information within Tentacle, including the live reports of calls as well as customized reports generated can be accessed from anywhere and at all times. Thus, the Manager(s) can keep a close track of the calls to ensure proper working of the telemarketing facility at all times and monitor progress satisfactorily.

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