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Follow on Google News | Brunswick County DSS Replacing Paper with Electronic Document ManagementSoftware to help agency boost efficiency and service to community
By: Northwoods Brunswick County DSS will utilize Northwoods’ full suite of Compass® software (http://www.teamnorthwoods.com/ The county has experienced the second highest increase in population and social services caseloads in the state – a 123 percent increase since 2008. Coupled with the stressful nature of social work, Brunswick County DSS needed to find a way to increase efficiency and focus employees’ time and efforts where they are most needed, working directly with clients, while still being cost-effective. Social services work is a high-stress, demanding job that comes with high turnover rates. Reducing the paperwork burden reduces stress on workers, which improves retention rates and ultimately improves service to families. "The agency was at a crossroads and I needed to make a decision to find the balance between spending more time on cases and less time documenting. We're constantly putting more demands on our staff. With the amount and type of work they do, it’s great to have this opportunity to provide tools that will actually help them do their jobs," said Catherine Lytch, director. In addition to helping caseworkers in the office, Northwoods’ mobile document management solution (http://www.teamnorthwoods.com/ Electronically tracking cases and clients will also give the agency new metrics to make key business decisions. "I’m excited about all the data we’ll get that will help determine ‘Do we need more staff? What are our time measures?'" Lytch said. The project kicked off last week and will be completed by the end of the 2015. Brunswick County DSS will be the first agency in the country to use Northwoods’ cloud-based document management software solution, which meets Brunswick County’s overall technology goal to store information in the cloud. About Northwoods Northwoods’ only focus is helping state and county human services agencies increase client service levels and productivity while cutting costs — allowing them to do more with less. Northwoods’ human services software solutions are designed around caseworkers and social workers, not simply data collection. Our Compass® products automate the flow of client and case information based on how caseworkers throughout the agency need to use it. Northwoods already partners with 37 counties across North Carolina and over 100 around the country. Northwoods is headquartered in Dublin, Ohio. For more information, visit teamnorthwoods.com (http://www.teamnorthwoods.com/ End
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