Execs in the Know Updated Advisory Board Announcement

April 22, 2015 - PRLog -- WINNIPEG, MANITOBA. – Execs In The Know, advocates for the Customer Service Professional, have announced two new additions to their 2015 Advisory Board. LeAnne Crocker, Director – Global Reservation Operations Design and Learning Communications at Hyatt, and Scott Shute, Vice President of Global Customer Operations at LinkedIn, will join the 11 Customer Service Leaders that currently sit on the Advisory Board.

“Joining the Advisory Board of Execs In The Know was a conscious decision to be involved with likeminded senior executives, who have the same drive, determination and motivation that we have, in delivering authentic customer engagement through hospitality,” said LeAnne Crocker. “Both internal and external customer social communication connections help us do what is right, at the right time, in the right place.”

“Delivering a remarkable customer experience is an increasingly important part of every business,” said Scott Shute. “I’m pleased to work with this distinguished team of thought leaders who are interested in helping their companies, and industry at large, become more customer centric.”

The Execs In The Know Advisory Board is a group of the top executives in customer care, from many of today’s prominent brands, across various industry verticals. Together, they work to advance the conversation, on the multichannel Connected Consumer. They identify gaps, key strategies, and trends that ultimately enhance the Execs In The Know - Customer Response Summits, workshops, and content. They are the cornerstone of the Execs In The Know community and strengthen it through their involvement in various events, webinars, content pieces, philanthropic activities, and meetings.

Newly Elected Board Members:

LeAnne Crocker, Director- Global Reservation Operations Design and Learning Communications, Hyatt

Scott Shute, Vice President of Global Customer Operations, LinkedIn

Existing Board Members:

Janet Bailey, Director, Customer Contact Operations Global & Americas Operations, Starbucks

Jeff Camp, Vice President, Call Center Operations, TXU Energy

Tim Hickler, VP WW Customer Service, Amazon

Michael Martin, Senior Vice-President Channel Optimization, CIBC Retail & Business Banking

Kathryn McGavick, Corporate Vice President, Customer Support, Outerwall

Sally McMahon, Vice President Channel Management, SiriusXM

Lisa Oswald, Senior Vice President, Customer Service, Travelzoo Inc.

Philip Petescia, Vice President CRM & Customer Care Post-Sales Support & Promotions, Sony Electronics

Andrew Pine, Vice President, Customer Relations, Porsche Cars North America

Razia Richter, Senior Vice President Chief Customer Officer, Petco

Ginna Sauerwein, Managing Director, FedEx TechConnect Western Region

To learn more about the Execs In The Know Advisory Board, visit http://www.execsintheknow.com/about-us/advisory-board/

About Execs in the Know

For over 15 years, Execs in the Know has built a reputation of excellence in the Customer Management Industry and a worldwide community of over 50,000 Customer Experience Professionals. Execs in the Know connects people to engaging industry content, thought leadership, current trends, peer-to-peer collaboration, networking, and industry employment opportunities. Examples of this can be seen at their Customer Response Summit events, roadshows, webinars, workshops, Blog Talk Radio segments, Industry Benchmarking Series, blogs, thought papers, and social communities.

Media Contact

Alyssa Pitura

Director of Marketing and Brand Experience

alyssa@execsintheknow.com

@ExecsInTheKnow