Inktel Contact Center Solutions Launches Six New Retail Partnerships in Q1 2015

MIAMI - April 20, 2015 - PRLog -- Coming off the heels of one of our hottest peak holiday seasons, Inktel’s Retail practice outperformed expectations and established new retail partnerships across a variety of different sectors:

- One of the largest global tire and auto service companies.  Inktel’s multi-channel operations helped transform this partnership into a leading e-commerce provider in the tire and auto market.

- A beauty line recently launched by an American television personality.  Inktel’s “high-touch, high-care” retail and beauty experts were called upon to develop a team of beauty consultants supporting a nationwide audience.

- The world’s most famous spa and beauty line.  Exploding with popularity, this partner turned to Inktel for its expertise in the retail beauty industry and world-class concierge services.

- The world’s leading source of intelligent information gathering turned to Inktel for high-end lead generation service for their new line of professional development services.

- A full-service marketing company specializing in infomercial and direct response television leaned on Inktel for its expertise in customer retention and technical support.

- A leader in the global outdoor and active lifestyle apparel, footwear, accessories, and equipment industry was seeking support managing their retail seasonal peaks.  Turning to Inktel not only gave this partner a competitive edge in their busiest period but also introduced new channels of communication to support high-end retail services.

Inktel partners with leading retailers to manage all interactions throughout the customer lifecycle including multi-lingual call support, online chat, social media engagement, up/cross-selling, and loyalty programs.  Our partners repeatedly applaud Inktel’s peak season support as it allows them to scale effectively and responsibly in their most prosperous times.

Instead of merely serving as an outsourced provider, Inktel earns its position as an extension of our retail partners’ brands.  From employee training to events, awards, and facility immersion, every detail is focused towards becoming better product and service ambassadors for our customers.

About Inktel Contact Center Solutions

Inktel is a leading business process outsourcing provider that specializes in personalized contact center solutions.  In addition to decades of experience serving Fortune 500 companies, nonprofits, and government agencies, Inktel is consistently awarded for its community engagement and was just named one of the 101 Best and Brightest Companies to Work For™ in the nation.  More information about Inktel is available at http://www.inktel.com.