DAE Highlights New Services, Global Growth At ARDA Convention

April 7, 2015 - PRLog -- The world’s largest privately owned timeshare exchange provider, DAE (Dial An Exchange), will promote its award-winning products and services to more than 3,000 industry professionals during the 2015 ARDA World Convention, April 12 – 16, in Exhibit Hall (Booth No. 204) at the Orlando World Center Marriott, Orlando, Fla.

DAE’s no annual fee, easy-to-use exchange platform and legendary customer service fueled record-breaking growth last year in markets across the globe. At ARDA World, the company’s senior executive team will highlight its latest initiatives – Gold Advantage Select, Vacation Education Series and Owner Servicing. These offerings add to DAE’s robust portfolio of products and services that add value to the vacation ownership proposition, delivering industry-wide benefits to owners, developers, management companies and HOAs.

Record Growth

The global exchange giant forged record transactional growth in 2014, making it the company’s most successful year on record. DAE expanded to 10 offices worldwide after adding a regional office in Cairo, Egypt, to its offices in Australia, New Zealand, United States, England, Italy, Thailand, India, China and South Africa.

The opening of the Cairo office in February catapulted DAE’s growth in that region from 22 to 5,000 members. This office’s staff numbers also grew exponentially throughout the year, from 2 people to a team of 19 employees providing dedicated services to members in the local market. Elsewhere around the globe, DAE China saw exchange sales volume jump 40 percent each month during the second half of 2014 through the beginning of 2015. DAE South Africa completed a Resort Registration Program that garnered 17,500 new members for impressive 49 percent year-on-year growth. Additionally, DAE USA moved to a larger, state-of-the-art office in Phoenix, Ariz., to accommodate the significant growth in both members and employees.

Changing Exchange

DAE offers a game-changing exchange experience. The company’s breakthrough have-a-week, get-a-week model has renewed owner enthusiasm in their timeshare investment by making the exchange process economical and easy. Now, with the new DAE Gold Advantage Select program, members have a wider-than-ever array of benefits to help them save money, earn rewards and go places they have previously only dreamed of visiting. The enhanced Gold Advantage Select provides:

·       Additional Member Benefits – Such benefits as exchanges to non-timeshare properties and resorts in desirable locations, 14-day advance access to newly released weeks, priority placement on waitlists, and maximum flexibility through online and in-store shopping with thousands of consumer brands and major retailers via the daeXtra Shopping Mall.

·       Discounts – Additional savings on exchange fees, bonus weeks, unit upgrades, resort stays, cruises, rental cars, activities, entertainment and Mexico vacations.

·       daeRewards – Rewards on DAE products and services at three times the standard rate, ability to redeem daeRewards to pay for many products and services available online through daeXtra and the Shopping Mall, including airfare.

Harnessing the Power of Ownership

To help members realize the full power of their timeshare investment, DAE launched a free program, the Vacation Education Series (VES), which kicked off last month in San Diego, Calif.

VES offers owners in the U.S. insights on the many different ways they can maximize the benefits of vacation ownership. The series covers everything from rentals and resales to exchange options. With informal roundtable discussions led by industry experts, VES helps owners navigate the occasionally complex world of timesharing and  take charge of their ownership.

“The Vacation Education Series offers timeshare owners vast resources that encompass all aspects of ownership,” says Susan Friedline, Business Development Manager, DAE. “It is a forum to educate and update them on the current issues that can affect their ownership. We are excited to have the opportunity to talk to owners and learn more about their needs and preferences, so we can continue to partner with the best possible resources to fulfill their needs.”

New Industry Services

DAE recently added Owner Servicing to its expanding suite of programs that help drive growth for management companies and resort developers.

This program enables resorts and management companies to outsource Owner Servicing to a trusted company with an established track record of success in customer service. Specifically, DAE provides front-line support to timeshare owners who want to book their fixed or floating weeks, make exchange deposits or reservations, verify ownership, make maintenance fee payments, inquire about services and check account balances. The Owner Servicing program builds on DAE’s core competency in servicing timeshare owners, understanding booking transactions and offering inventory distribution channels. The result is a highly efficient, positive and seamless customer experience.

“DAE is not only a consumer-centric organization, but also a valuable ally to the business-end of vacation ownership,” Ms. Friedline explains. “Our Owner Servicing tools for our business partners provide a competitive edge to support their growth. We are proud that our culture and reputation for excellence in customer service has earned us the business of management companies and developers worldwide.”

For more information on these and other DAE programs and services, stop by Booth No. 204, Exhibit Hall, Orlando World Center Marriott, during ARDA World 2015.

For information on DAE’s free worldwide exchange membership, visit www.daelive.com.