Open Access BPO releases white paper on Chinese customer support

MAKATI CITY, Philippines - March 30, 2015 - PRLog -- How can global businesses introduce themselves as the kind of brand that the Chinese consumer market would love and support? Open Access BPO answers this through the white paper titled "Your Roadmap to Capturing the Chinese Market."

The report outlines the rapid economic boom that China experienced in the past decade, covering the causes behind its people’s massive spending habits, as well as the industries basking in its growth.

As marketing becomes all the more crucial but at the same time costly in the fast-evolving Chinese market, the paper underscores language-specific customer support as an aid for building and maintaining a name in China-speaking markets.

In the paper, Open Access BPO lists reasons for delivering assistance in the language best understood by customers. It also points out increased levels of customer satisfaction, fortified marketing strategy, and active sales performance as key benefits of Chinese customer support.

Furthermore, it highlights how outsourcing to a firm with native-speaking agents can break language barriers that stop businesses from making deep connections with their audience.

"Your Roadmap to Capturing the Chinese Market" is the seventh research paper published by the multilingual outsourcing firm. The company releases studies tackling issues and insights about the business process outsourcing world, with an aim to be a trusted source of supplementary content for business development.

About Open Access BPO

OpenAccessBPO, a call center in the Philippines, provides multilingual customer service and online content management solutions to growing enterprises and established brands from all over the world.

Founded in 2006, the company started as a telemarketing call center before its transfer to the Philippines in 2007. Since its expansion, it ventured into other areas of outsourcing, particularly multi-channeled customer support and digital marketing. The firm expanded now specializes in multilingual BPO, operating from its locations in the US, the Philippines, and Taiwan.

Please visit https://www.openaccessbpo.com to find out more.