MSM ITSM Software Endorsed as Gold Level ITIL Process Compliant

KETTERING, U.K. - March 19, 2015 - PRLog -- Marval’s integrated IT Service Management (ITSM) software solution MSM v12, has been endorsed by AXELOS under the ITIL Software Scheme as ITIL process compliant to both gold and silver levels. Marval has been able to demonstrate against the strict criteria and assessments set out by the scheme that MSM is 100% compliant with 15 ITIL processes.

To achieve ‘Gold’ level compliance Marval has proven that the MSM solution has been deployed and used by its customers to automate the assessed processes in accordance with ITIL. ‘Silver’ level affirms that customers have been audited by AXELOS as having bought and deployed the software and are able to automate ITIL processes when required.

Compliance has been confirmed for the following: Change Management, Incident Management, Problem Management, Release and Deployment Management, Request Fulfillment, Service Asset and Configuration Management, Service Catalogue Management, Service Level Management, Service Portfolio Management, Availability Management, Capacity Management, Event Management, Financial Management, IT Service Continuity Management and Knowledge Management.

Dr Don Page, Marval CEO, says of the achievement, “It is a testament to Marval’s 25 years at the forefront of ITSM that its latest, innovative software solution has once again been independently assessed and verified as ITIL process compliant.” He continues, “Compliance with this official ‘AXELOS ITIL swirl’ reinforces MSM’s PinkVERIFY ITSM tool assessment, verification and certification process for all the Pink-defined 15 ITIL processes and compliments our status as an ISO/IEC 20000 registered company supporting internal and external customers to international standards.”

MSM software is both process and service-centric, based on proven industry best practice and standards in ITSM (ITIL and ISO/IEC 20000). If achieving and maintaining quality standards certification is required then MSM will collect in excess of 85% of the audit evidence required. MSM will support and enable the delivery of consistent, measurable and repeatable processes across an organisation: reducing costs, minimising risk and taking advantage of favourable technology trends and innovations.

MSM has been implemented by organisations across many diverse sectors worldwide and is used for internal and external support and by providers of outsourced and managed services. Organisations have realised the benefits by improving their support services whilst reducing costs, increasing productivity and efficiency and ensuring organisational and customer confidence is maintained.

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For more information please contact:
T: +44 (0)1536 711999 E: info@marval.co.uk W: www.marval.co.uk