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Follow on Google News | China's setting the bar for passenger satisfactionWhen we looked at this years 2014 ACI ASQ Awards in detail, we found that China is setting the standard for passenger satisfaction as Asia Pacific continues to lead the world.
By: Intersystems The bottom of the infographic highlights a distinct trend over the past eight years - Asia Pacific is truly leading the world when it comes to passenger satisfaction and as a subset of that data, China is pushing this growth accounting for 40% of this years awards, followed by India at 12%. To win an ASQ Award, participating airports are evaluated by passengers throughout the year meaning exemplary customer service is crucial but so is consistent, reliable airport operations. As a supplier of passenger facing airport systems, reliability is crucial and it shows with five of our customer sites winning an ASQ Award this year. Airport by Region Asia Pacific - (2) Singapore Changi Airport, (4) Haikou Meilan International Airport Airport by Size 5-15m - (1) Haikou Meilan International Airport, (4) Tianjin Binhai International Airport 25-40m - (4) Shanghai Hongqiao International Airport 40m+ - (2) Singapore Changi Airport, (4) Shanghai Pudong International Airport Intersystems world-renowned Rapid Suite is installed in all five airports providing passengers with continuous access to accurate flight information and operators the operational systems required to run an efficient airport. End
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