IAnet Celebrates 15 Years in Business by Investing in Its Customers

PHOENIX - March 10, 2015 - PRLog -- Phoenix, Arizona – March, 10 2015 – IAnet, a leading North American provider of independent insurance appraisal services, is celebrating 15 years in business with a major investment into product and service offerings that will provide its customers and partners a state of the art experience and address the latest needs of the industry.

At the heart of this investment is the development of a new, purpose built claims management system, expected to launch in Q2 2015. IAnet has partnered with analytical, digital and procedural experts to work hand-in-hand with its team of insurance industry veterans in designing a system that streamlines processes, lowers cycle times and delivers best-in-class insight to its customers. The new portal will improve controls and compliance, enable enhanced analytics and data visualization, support a virtual workforce and allow clients to assign a variety of non-automotive claims to IAnet.

“We’ve worked very hard for the success we’ve achieved,” said John Donley, president and CEO of IAnet. “But that success hasn’t come by chance. By redesigning our system, we’re taking a proactive approach to ensuring our tools continue to exceed the expectations of our customers and partners and address the needs of our industry, today and into the future.”

The new claims management system follows the introduction of the industry’s first digital live-chat feature on IAnetwork.net, which launched in 2014. This feature was integrated into IAnet’s current claims management portal in December, and since that time has seen a consistent increase in usage and received rave reviews. The new feature allows IAnet’s customers and partners to contact the company in the manner of their choice – phone, email or live-chat – and receive immediate feedback.

Founded by John Donley in 1999, IAnet has experienced consistent growth throughout its existence. The company has grown from a team of five to nearly 50, and now serves some of the world’s most high-profile insurance carriers. As a testament to his decades of experience and widespread respect within the collision repair industry, Donley was named to the Board of Directors of I-CAR® in 2014, where he’s worked to advance the field through education and training. His experience running IAnet, an I-CAR Gold Class™ business and member of the National Association of Mutual Insurance Companies, makes him the ideal candidate for this position.

About IAnet
IAnet is a nationwide, corporately owned insurance network offering industry-leading technology for comprehensive, electronic-based claims service and a network of over 3,000 independent appraisers throughout the U.S. and Canada. With its AccuracyAudit™ process, IAnet is the only nationwide appraisal service to internally audit every claim for accuracy, completeness, and compliance, ensuring no time is lost returning and revising estimates. IAnet’s customers benefit from the organization’s dedication to customer service, with each client receiving a dedicated representative to manage their business and follow through on their requests. IAnet is proud to be an I-CAR® Gold Class™ business. To learn more, visit IAnetwork.net.