Specialized Sessions on Agenda at Customer Support Operations Conference

CHICAGO - March 3, 2015 - PRLog -- Back by popular request, Q1 Productions will host the 2nd Annual Maximizing Medical Device Customer Support Operations Conference, May 14-15, 2015 in Atlanta, Georgia, bringing customer service and operations executives an exclusive opportunity to discuss the latest challenges and best practices surrounding the customer support space. Customer support professionals from small, midsize, and large medical device and diagnostic companies are invited to participate.

This year, conference delegates can expect in-depth sessions, panel discussions, case studies, and small group workshops on a wide variety of topics such as sustaining revenue growth with value added services, training hospital staff, contracting for purchasing groups, international logistics and strategies, and much more. More than a dozen industry experts will be sharing insight throughout the two-day event, including Susan Wetzel of Johnson & Johnson, Shawn LaRocco of GE Healthcare, Roxanne Stecklenberg of Boston Scientific, and Chris Reitzug of Roche.

New to this year’s agenda are specialized tracked sessions that focus on field services and call centers.  Conference delegates can choose to attend sessions within each track for a more in-depth discussion catered specifically toward their positions. Session topics in the field services track include increasing customer satisfaction through highly trained staff and a case study from Elekta on utilizing mobile technologies to enhance field service operations. Session topics in the call center track include training to maintain consistent call center operations and implementing and managing of online support methods.

For more information on the 2nd Annual Medical Device Customer Support Operations Conference, please visit www.q1productions.com/customersupport or email marketing@q1productions.com. You can also follow us on Twitter @Q1Productions, #MDCS15.

About the Organizer
Q1 Productions designs and develops webinars, training courses, conference programs and forums aimed at specifically targeted audiences throughout highly regulated industries in order to provide strategic learning and timely program content. Through a highly structured production process focused on research calls with end-users and key stakeholders in the industry, our team is able to understand the immediate business concerns of today’s leading executives. Whether focusing on new or pending legislative and health policy issues or enhanced technologies or processes that will drive efficiency, our programs provide solutions to the urgent educational and information needs of our attendees.