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Follow on Google News | Astellia boosting experience of 70M subscribers at Smart PhilippinesAstellia successfully implements CEM Platform at Smart Philippines to increase customer loyalty and network performance.
By: Astellia In the Philippines, where mobile penetration continues to grow and competition is fierce, Smart has to manage complex multi-technology networks which are experiencing important data traffic surge due to the greater usage of multimedia content and the significant increase of smartphones. Smart found in Astellia a key partner that provides a vendor-independent solution and a solid expertise in voice & data service optimization. Astellia has deployed a Service Management Platform solution covering Smart’s 2G and 3G networks. Through a unique set of personalized dashboards Astellia provides in real-time a very comprehensive view of network quality and service usage; the solution is therefore used on a daily basis by more than 50 employees to investigate customer complaints and take proactive measures. Smart benefits also from on-site presence of Astellia’s experts who assist them and ensure the transfer of skills and knowledge to Smart’s service quality, operations and customer care teams. “This partnership is a great achievement for Astellia in one of the fastest growing markets in Asia. We are honored to be recognized by Smart as a strong solution provider for the optimization of their mobile network infrastructure and help them guarantee premium voice and data quality to their 70 million subscribers.” End
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