McKinney-based Belterra Health and Rehabilitation Receives 2015 Customer Experience Award

MCKINNEY, Texas - Feb. 4, 2015 - PRLog -- Belterra Health and Rehabilitation, a McKinney–based provider of skilled nursing, short-term rehabilitation and long term care, announced today that they are the recipient of Pinnacle Quality Insight’s 2015 Customer Experience Award^TM, qualifying for the award in multiple categories including nursing care, professional therapy services and overall customer experience.

Darren Lee, CEO of Lion Health Centers, the company that operates the new state-of-the-art Belterra facility located next to Baylor Hospital of McKinney, describes receiving the award as an honor, stating “We are thrilled that the exemplary service provided by our staff at Belterra has elevated its’ reputation to one of the top senior healthcare providers, not only in North Texas, but as compared to facilities nationwide.”

Although Belterra just opened its doors in May 2014, it is already forming a solid reputation for serving the community. Positioning itself in the marketplace as a provider of exceptional hospitality along with outstanding care, Betlerra, which refers to its customers as “guests” not patients, has placed a strong emphasis on ensuring that the individual needs of every guest are met.

Over the course of 2014, a sampling of the facility’s guests and their families participated in Pinnacle’s monthly telephone interviews that included open-ended questions, as well the opportunity to rate Belterra in specific categories.

Belterra used the monthly real-time survey results in order to gain a better understanding of the guest’s needs and make improvements when necessary.

By qualifying for the Pinnacle Customer Experience Award^™, Belterra has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Pinnacle’s customers have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each respondent’s experience.

A customer satisfaction measurement firm with over 18 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and works with over 1,800 clients in 47 states, Canada and Puerto Rico.

“It has been our vision from the beginning that Belterra would be the premier senior healthcare provider in the area. Receiving this prestigious award confirms that we are making that vision a reality,” said Lee. Enjoy an online tour of this award-winning facility at http://www.belterrahealth.com.