Successful Manufacturing Companies Stress Customer Service Importance

Jan. 15, 2015 - PRLog -- PDP Solutions recently featured Ram Lonkar, who suggested that the customer experience has become the most important aspect in achieving success for organizations all over the world. PDP Solutions President, Louise Dickmeyer stressed the importance of retaining a quality workforce to improve customer service in the company blog.

Lonkar explained it has become increasingly important for organizations to build and retain a competitive talent base to deliver extraordinary customer experience. This is not to discuss the integration of these two business imperatives however it is important to understand how they complement each other. They should co-exist provided an organization wants to make a difference.

This innovative approach and interactive design delivers an employee-centric engagement system, which improves employee retention, productivity, and increases profitability.

It is hard to get a consistent message to all levels of an organization. Whether employees work on the production floor, bedside with patients, or in branch offices, PDP’s touchscreen system enables manufacturers to inspire engagement.  He continues by revealing three real value added aspects.

PDP Solutions provides high-impact, interactive employee communication solutions for shop floor employees. The part of the workforce is often neglected as lean manufacturing best-practice teams forget to drill down to the shop floor, where the workers living with the production challenges have insights, perspectives, and are highly coachable when engaged by leadership.

To read the entire PDP Solutions blog, go to: http://pdpsolutions.com/content/building-and-retaining-competitive-talent-requires-shop-floor-employee-engagement

About People Driven Performance

People Driven Performance (PDP) is a software development company providing an internal, innovative, and interactive communications system for manufacturing plant floor employees. Patented combination of software and touch-sensitive employee information kiosks bring vital and important information to the plant floor in a non-desk employee environment. PDP proves that Employee Engagement results in quantifiable productivity improvement.

The impacts of improved internal communications, via interactive design, delivers an employee-centric engagement system driving improved employee retention, best-practice lean productivity, and increased bottom-line profitability.

Unlike desktop solutions promising better engagement, The PDP solution (www.pdpsolutions.com) is uniquely suited to on-the-move plant floor production employees ensuring a simple and straightforward way to access key company metrics and other information.  The result is full participation and understanding of the functions, status, and standing of the company.  Employee communication ensures a personal responsibility for well-being of management and colleagues with whom they work each day.  Follow PDP Solutions on Twitter @ownyourculture.

PDP Solutions

www.pdpsolutions.com

Louise Dickmeyer

President

PR@pdpsolutions.com

507-382-7756