Cream of the crop | Synthetix partners with UBMs ICMI Top 50 Companies for Customer Service

ESSEX, U.K. - Jan. 8, 2015 - PRLog -- The Top 50 Companies for Customer Service is UK’s largest and most prestigious customer service benchmarking programme. Conducted in Partnership with GfK using real customers to benchmark customer service across multiple channels using customer led KPI’s providing an “outside in” view of their experience.

In order to exceed their customers' expectations, these organisations know that outstanding customer service doesn't just happen; it's carefully planned. Passionate about customer service, member organisations look to deliver customer service excellence by exploring the latest innovations in technology, new ways of thinking and approach within the sector.

At Synthetix we are fanatical about customer service too, which is why it is such an honour to be associated with this programme and we are proud to have worked with some of the UBM’s ICMI Top 50 Companies for Customer Service, utilising our online customer service technology.

Specialists in online customer service solutions, Synthetix are excited to be involved in this year’s renowned programme and hope to assist companies in pinpointing the areas of opportunity to improve, but also in identifying their areas of strength.

Director of the Top 50 Companies for Customer Service, Raj Dattani said 'It is a great privilege to be associated Synthetix. Working with Neldi and the team, it is fantastic to see that they share the same passion for service and improvement. Their technology is great and has certainly assisted our members in taking their service to the next level.'

Marketing Manager for Synthetix, Neldi Rautenbach said 'We are delighted to be part of this programme. We breathe online customer service solutions, and seeing some of our clients at the top of this list makes us really proud. We hope to share with others our knowledge of best practice and look forward to next year’s announcement, where we hope to have even more of our clients boasting in the UK’s Top 50 Companies for Customer Service.'

>>The Top 50 Companies for Customer Service (http://www.callcentre.co.uk/top50/)