New summary available for Redefining Operational Excellence

Dec. 31, 2014 - PRLog -- In Redefining Operational Excellence, Andrew Miller discusses several approaches to achieving operational excellence in an organization, including recruiting talented employees, innovating and collaborating, aligning strategy with tactics, and developing a strong customer base. Operational excellence depends on the continuing pursuit of improvement and a commitment to a culture that supports such endeavors. Implementing operational excellence at optimum speed is critical for an organization to stand out from the competition and remain on top.

Operational excellence can be applied at all levels of an organization. Successful companies achieve this by finding the best employees, encouraging innovation, and aligning strategy with tactics in order to build quality products that satisfy a broad client base. Author Andrew Miller defines operational excellence as "the relentless pursuit of doing things better," and discusses how to implement that approach in the following ways:

*The need for a new definition. The term operational excellence has evolved to describe optimized performance and profitability, and not just standardizing processes or eliminating waste in a company.

*Making operational excellence happen. Four components are essential for operation excellence: top talent, innovation and collaboration, strategy aligned with tactics, and satisfied customers.

*Attracting and retaining top talent. The best way to retain the top talent is to hire the best in the beginning. Strong leadership is necessary to drive communication, inspiration, determination, and accountability at all levels of an organization and keep employee morale high.

*The innovation equation. Innovation is critical to keeping organizations alive and competitive, while collaboration is vital for implementation of new ideas or overall company change.

*Aligning strategy and tactics to enhance performance. Everyone in an organization must know the intended direction of the organization and understand their specific roles in that strategy.

*Acquiring and keeping customers. It is important to create the strongest customer bonds with those who will promote the company brand to others and provide input with fresh perspectives.

*Optimizing speed maximizes profitability. The speed of doing business should be aligned with the intended profit and growth rate.

*Creating centers of excellence. Successful organizations focus on excellence throughout the organization and not just in one department or group.

*Industry perspectives. Operational excellence means different things to different industries and must be specific to each organization's values and strategy.

*Getting technology out of the way. Technology can enhance operational excellence, but successfully implementing it requires people.

*A bright future with operational excellence. Operational excellence is a journey that combines the pursuit of excellence with the innovation to drive success.

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