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Follow on Google News | Marketforce's 20:20 Customer Experience in Financial ServicesBringing together over 200 senior delegates from financial services to discuss strategies for putting the customer at the heart of their business and creating positive, lasting customer relationships.
By: Marketforce Why should you attend? Gain insight into the FCA’s priorities and drivers for customer facing businesses Hear from top banks and insurers on their strategies for driving customer centricity and transforming their customer culture Get an operations perspective on delivering a successful omni-channel experience and on the evolving role of contact centres Debate with peers at roundtables on social media, cost effective customer service, mitigating complaints, and much more Discover the trends in measuring customer experience and understand how benchmarking can enable practical improvements Learn from practical case studies on re-launching an established brand, introducing video assistance, and upholding customer service across partnerships "A fast moving and interactive conference that explored a wide range of customer experience elements." - Head of Customer Experience, Principality Building Society “interactive conference that explored a wide range of customer experience elements." - Head of Customer Experience, Principality Building Society "An astonishingly high calibre of speakers." - Maz Hayes, Cognifide "Some excellent speakers with insightful views both interesting and useful takeaways. " - Carolyn Weird, Fidelity Worldwide Investment End
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