Right First Time signs key partnership agreement with Synthetix

Dec. 8, 2014 - PRLog -- Synthetix are proud to announce our new partnership with First Contact Resolution and Insight specialists Right First Time. Assisting organisations to deliver reduced repeat contact in all channels, Right First Time has become synonymous with high performing First Contact Resolution.

Partnering with Synthetix, leading multi-channel customer service software specialists, the new business relationship will enhance both companies’ value proposition to existing and prospective clients, offering additional strategic solutions and services.

Trusted by some of the world's best known brands, to transform their online customer service, Synthetix creates award winning customer service and cloud-based multi-channel customer service software that engage audiences via the web, mobile phones and social networks - all tightly integrated with a single centralised knowledge-base, improving customer satisfaction rates and reducing costs.

Michael Allen Practice Leader and Founder at Right First Time, said,”We are excited about our partnership with Synthetix. Their large client base and reputation made it a very easy choice for us when it came to choosing an omni-channel customer service vendor.”

Steve Richardson-Frankton, Business Development / Partner Manager at Synthetix said, “The Right First Time’s partnership will accelerate Synthetix’s market presence in First Contact Resolution projects, deliver a great all round customer experience and ensure excellent client support. We are delighted to partner with Right First Time and look forward to a long and successful partnership.”

About Right First Time

Right First Time has provided FCR strategy education and standards to over 350 UK & Irish organisations.  It consults and assists businesses to better understand FCR in a self-service environment.

Right First Time is based in Wrexham UK from where it services UK & Irish clients

Webiste: www.rightfirst.co.uk

About Synthetix

Synthetix Ltd is a leading provider of multi-channel customer service solutions, providing knowledge-base software for web, mobile, e-mail, live chat, social and contact centre customer service. Founded in 2001, Synthetix has unparalleled expertise in the field of online customer service design and deployment. Website: http://www.synthetix.com

The company has become the customer service and web usability technology choice for blue-chip brands including; Unilever, Acas, Virgin Holidays, Yorkshire Building Society, National Express, Best Western Hotels, Kimberly Clark, Low Cost Holidays, Principality Building Society, Wessex Water, Mark Warner Holidays, Welsh Water and Boots.