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Follow on Google News | Matrix Strengthens its Reach in Contact Center Solutions with Interoperability of Teckinfo SolutionsMatrix Comsec is a leading manufacturer and provider of VoIP telephony solutions such as IP Phone Systems, VoIP Gateways and IP Phones.
By: Google Teckinfo is India based leading provider of Unified Contact Center, Customer Interaction Management, Help Desk And other Work Force Management Solutions. Now-a-days highly reliable and fully-featured IP based communication systems are available for contact center business of all the sizes. The rapidly growing telecommunication technology is bringing in opportunities for contact centers to enhance the productivity and reduce operating cost. Matrix offers a field proven and future-proof IP-PBX range that has been tested and implemented by its users across the world. Matrix Offerings: TAPI 2.2 Support Call Controlling Features - Dial, Transfer, Hold/Retrieve, Transfer, Conference Live Monitoring of Trunk and Extensions - Called Number, Extension Status, CLI of Received Calls “This compliance of Teckinfo Unified Contact Center Suite with Matrix IP-PBXs will strengthen position of Matrix in the Call Center and Contact Center industry,” said Prima Saraiya, Marketing Manager, (Telecom Solutions). Teckinfo InterDialog Unified Contact Center Suite provides Automatic Call Distribution (ACD), Interactive Voice Response System (IVRS), Dialer, and Voice & Screen Logger along with Unified Agents capable of not only handling voice but also other media viz. Email, SMS, Chat and social media connectors. “This interoperability will help Teckinfo and Matrix customers to experience enterprise quality and reliability with their calling activities.” “Teckinfo is pleased to partner with Matrix. This move will enable Teckinfo InterDialog Unified Contact Center users to maximize the benefits of advance IP technology using ETERNITY IP-PBXs. Matrix users can expect to achieve the best performance from ETERNITY systems with InterDialog solution of Teckinfo,” said Dharmendra Rawal, from Teckinfo Solutions Pvt. Ltd. End
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