It’s official - Gibbs & Dandy is best in Britain!

Nov. 26, 2014 - PRLog -- Gibbs & Dandy won the top honour at the 13th annual Builders’ Merchants Awards after being named the National Builders’ Merchant of the Year.

The company also celebrated winning the Rob Simpson Training Initiative of the Year award for its cutting-edge Master Practitioner programme. This training scheme was designed to quickly and effectively provide an in-depth understanding of Customer Experience, along with the tools and techniques of successful implementation, as well as share best practice methods between branches.

Gibbs & Dandy’s managing director, Neil Lawrence, said: “I’m deeply proud of these award wins. Credit has to go to the fantastic team we have across our 30 branches. They are the ones on the frontline, who ensure our ‘customer first’ culture is better for employees, better for customers and of course, better for business.

“It’s no surprise that the improvement in employee engagement and customer satisfaction delivered a sales performance that outperformed the market month by month.

“Additionally, we have developed the business across a multitude of functions, implementing a number of key initiatives successfully, including a new pricing structure, introducing new core product ranges, rolling out a new integrated marketing programmes, as well as improved training and recruitment of staff.”

These award wins came 24 hours after Gibbs & Dandy won the Best Integration of Sales and Marketing title at the 2014 B2B Marketing Awards for itsCustomer Contact Programme.