Ecosmob Announces The Availability Of Contact Center Software Offered For All Enterprises Globally

AHMEDABAD, India - Nov. 16, 2014 - PRLog -- Ecosmob always thrives to cater superlative VoIP based software that addresses all the communication requirements of enterprises. Contact Center software (https://www.ecosmob.com/contactcenter/) offered by the company is best suited to the needs of industry verticals. The software is well known for its intelligence, security and robustness. It has been specially designed for inbound, outbound and blended call centers keeping in mind all the requisites of calling processes. This can help them build loyalty and transcend customer expectations.

Contact Center software offered by Ecosmob easily streamlines the procedures of handling inbound and outbound calls. Depending on the type of product, it can route calls to the most appropriate voice agents and reduce the risk of calls being unanswered and settle the reason for a call to ensure effective and efficient support. So from these factors, the significant point for businesses to invest in a call center software is to cope up with the most advanced call center possible. The directors briefed the reasons why one should deploy their contact center software.

- It tracks calls efficiently.

- It gives an enterprise scalability.

- It provides effective call management processes.

- It helps generate more leads.

Many companies deploy contact center software so that their calls can be handled quickly, effectively and professionally. Talking about this software, the directors added, “ Contact Center software adds more value to the way of remote communication as it offers great flexibility and businesslike features that today's businesses look for. It is appreciated for the robust security features. A few key features of Ecosmob's contact center software (https://www.webrtcsolutions.com/contactcentersoftware) are,

Automatic call distribution (ACD):

An advanced ACD feature improves work-flow by assigning calls to agents based on instructions you cater. All calls' algorithm is generated to route calls based on agents' skills. The feature ensures the prompt handling and answering of calls.

Interactive voice response (IVR):

Multilevel IVR allows users to route their own calls by navigating through a series of prompts by using voice commands or telephone buttons. Customers can access their accounts and do various tasks.

Call recording:

It is worth having this feature; it records a large number of calls. Call recording can be helpful to reopen and understand the requirements of callers.

Apart from above key features, there are other features such as answering machine detection, whispering/barging, real-time and standard reports, voice logging and monitoring.

About Ecosmob:

Ecosmob Technologies has made its niche in the telecommunication arena. The company has developed many next gen VoIP products including WebRTC based Contact center Software (https://www.webrtcsolutions.com/contactcentersoftware). For more details of call center solution, visit:

https://www.ecosmob.com/contactcenter/