Making People Happy, One Smiley at a Time!

Nov. 3, 2014 - PRLog -- We are very excited to be attending the 2014 Web Summit in Dublin, Ireland, 4-6 November! Will you be there? If so, you can meet us at Stand #BGD112 on Day 1.

At HappyOrNot, our goal is to help our clients succeed by providing them with the best service on the market for continuously improving customer and employee satisfaction levels.

We make customer feedback so quick, easy, anonymous, and implicit, that 15-20% of consumer’s give feedback on a daily basis – that’s leaps and bounds over traditional survey methods!

So how DO we make people smile?
Imagine: You are a customer at a store, and you just had a bad service experience. At that very moment, what is your outlet to express yourself? How do you immediately make yourself heard?

Just press the button!

Now, you get to have an instant voice – and companies will hear about it, fast. This is the key to improving the flow of service between the consumer and the company – communication.

Consumer responses are time stamped and logged into our reporting software, and the company will see on their report that on that day there were red results – telling them when and where customer(s) received poor service.

This helps the company to pin point, to-the-hour, what happened on that day. Maybe they were short staffed, maybe they were understocked during a sale, or maybe the service level didn’t meet the consumer’s expectations.

It’s all about instant expression

A dissatisfied customer will tell an average of 16 people about their negative experience. And with today’s overwhelming use of social media platforms, this becomes an even more widespread problem for companies. Keeping a finger on the pulse of your service performance is a must, and giving a consumer an immediate outlet to express their feelings before they leave the store is a great way to avoid those terrible tweets that tarnish your reputation.

HappyOrNot gives companies the insight into how they are performing every hour of every day in order to make those necessary improvements to ensure that similar negative experiences don’t happen again. Better service means happier customers, and that is definitely something to smile about!

But it’s not just about the Bad – it’s also about the Good

It’s not often that a consumer will take the time write or tweet a positive comment about the great service they received from a company on a particular day – so capturing this kind of feedback can be very challenging.

And yet isn’t it something we would all like to hear and share? Positive feedback is not only a great motivational tool for employees, but it’s also a good message to display to your customers, both loyal and new, that you care about their opinions and are actively working to make their service experience better.

HappyOrNot will get this feedback for you, too! And in volumes. Companies can easily and frequently share with their in-store and online customers, and in media, how well they are doing from their customer’s perspective. Openly and honestly – building brand trust, brand image, and customer loyalty.

Real people, real feedback, real change

With HappyOrNot, more than 100 million feedbacks have been collected and reported for our nearly 1000 customers in over 40 countries worldwide. And the numbers continue to grow. We’ve helped Retail, Healthcare, Services, and Transportation industry organizations improve their customer satisfaction levels by up to 10% per year. The power of feedback is real, and those companies who listen and make positive changes are those that will stand out as industry leaders.

To find out more about HappyOrNot, please visit us on our site at www.happy-or-not.com. You can also find us on Facebook (https://www.facebook.com/pages/HappyOrNot-Ltd/41427317201...),Twitter (https://twitter.com/happyornotcom), and Linkedin (https://www.linkedin.com/company/happyornot-ltd.?trk=company_logo&goback=%2Enmp_*1_*1_*1_*1_*1_*1_*1_*1_*1_*1)!

You can also watch our 3 minute video here! https://www.youtube.com/watch?v=uxn6ZfrCnlg