Stark Service Solutions, LLC announces expansion in Central America

ORLANDO, Fla. - Oct. 29, 2014 - PRLog -- The Best Western Irazu Hotel & Casino, located in the Central region of downtown San Jose, Costa Rica, has selected the Housekeeping PM Touch System™ quality assurance inspection software from Stark Service Solutions, LLC (“Stark”) with the goal to improve efficiencies within their housekeeping and maintenance operations. With the application now implemented for several months, The Irazu Hotel & Casino is experiencing thrilling results.

“The Touch System™ came highly recommended by a number of my colleagues.  After exploring a variety of solutions, we chose to work with Stark.  Essential in our selection process was a tool that would be very easy for our staff to embrace, encompasses 100% of our property – front and back of the house, provide employee development tools and of utmost importance be available in Spanish and English. Not only have they met all of our requirements the implementation process has been smooth, enjoyable and easy for us,” stated Eduardo Montero, General Manager, Irazu Hotel & Casino.

Naomi Stark, President of Stark Service Solutions, comments, “Working with Mr. Montero and his team at the Irazu is a genuine pleasure.  The newly released update of a dual language Touch System™ allows individual users their preferred language including, English, Spanish, Portuguese and French.  This update has already proven very successful especially for this client relationship.”

Quality through and through

“Having used the system for some time now, we are very happy with the results our property is experiencing.  Our staff finds it very easy to maintain the facility and the many housekeeping and maintenance schedules, day in and day out.  Eliminating the burden of paperwork for our supervisors has freed them to spend more time with the staff.  This has resulted in improved performances by our team members which we see in their job satisfaction and our guest loyalty ratings.” States Montero

For Hoteliers by Hoteliers

The Housekeeping PM Touch System™ is a web-based mobile system for use on any device - smartphone, tablet, and desktop computer.  It replaces manual paper tracking systems and allows housekeeping and maintenance staff the ability to more effectively keep track of the level of cleanliness and preventative maintenance via daily room inspections, deep clean, and PM programs.  It schedules automatic alerts for future tasks that will require their attention.  Clients internationally use this total quality management tool, which was developed by hospitality industry professionals, to reduce their labor costs, increase property cleanliness, and provide their guests with an improved and more consistent experience.  It also gives management the ability to track the quality and consistency of the work performed at their properties via on-line performance scorecards and specialty reports and then better reward and train their staff, as needed.

An exclusive feature of our system is the Bed Bug self-inspection, with content by the experts at ORKIN. This allows for a more efficient way for housekeeping staff to track their inspections in order to reduce the likelihood of infestation problems and provide the necessary documentation of inspections to management to mitigate the property’s legal liabilities, should an issue occur. The tool is endorsed by AH&LEI, HosptialityLawyer.com, & MD Preferred Services.


About Stark Service Solutions

Since 2001, Stark Service Solutions, LLC, has been delivering unparalleled customer service enhancement programs.  Stark’s uniquely designed programs are established on a foundation of five-star, five-diamond hospitality service standards and integrated with current technology. Known for developing smart training and software platforms, such as the Touch System™, the only software tool of its kind, bridging HR, Training and Operations to sustain a culture of highly personalized guest experiences, Stark Service Solutions does just that – provides solutions for clients to improve their service.

Stark’s programs bring a unique approach to customer satisfaction management, which consistently assists clients in all sectors of the industry.  Clients include: Starwood Hotels & Resorts, Hilton Hotels, Malia Hotels, Best Western International, Marriott, IHG, and numerous independents who have implemented Stark’s specialized methodologies, experience enormous successes including increased star and diamond ratings as well as significant increases to guest satisfaction and Trip Advisor ratings.  Recognized by the Medical Community since 2010, Stark is the national exclusive MD Preferred Service Award recipient for outstanding Technology and Training Services for the hospitality industry. This privately owned and operated company is built upon a distinctively personalized approach to the hospitality business.  For additional information contact them by calling 480.614.1009 or by emailing naomi@starkservicesolutions.com.   Visit the website www.starkservicesolutions.com.  Follow Stark on Twitter http://twitter.com/StarkSolutions.


About Best Western Irazu Hotel & Casino

This full-service San Jose, Costa Rica hotel offers convenient access to many local attractions including the Costa Rican Art Museum, the Braulio Carrillo National Park and the Poas Volcano. Whether traveling on business or just taking a trip for fun, the BEST WESTERN Irazu Hotel & Casino offers all of the amenities and conveniences to ensure a worry free and enjoyable stay. This full-service San Jose, Costa Rica hotel provides comfortable accommodations, superb customer service and a centralized location, all for a great value. The hotel is ideally situated just a few minutes from the heart of downtown San Jose and a short distance from the Juan Santamaria International Airport. Each of the 214 well-appointed guest rooms features cable satellite television, unlimited international IP calls (small fee applies), and free wireless Internet access. Enjoy a complimentary full breakfast each morning and find a great selection for lunch and dinner at Denny's Restaurant, located on the hotel premises. Unwind at the end of the day with a cool cocktail at Sangría Tapas Bar and Restaurant. Guests can also enjoy night entertainment at the Casino Concorde.