HappyOrNot® Americas Inc. announces reselling partnership with Redico Inc

Oct. 28, 2014 - PRLog -- Measuring and improving customer satisfaction has never been so easy, fun, and effective as when using the unique solution developed by HappyOrNot. The award winning service, combining the approachable smiley satisfaction monitoring kiosks and an intelligent reporting service, recently featured by FoxBusiness, CNBC, Bloomberg International and U.S., and USA Today, is now available for organizations via Redico Inc., a Georgia based company with 30 years’experience in the Convenience Store, Supermarket, Home Center and Retail markets. HappyOrNot is already used by Orlando International Airport, Ikea, Dominos Pizza, Citgo, Avis Car Rental and nearly 1000 other organizations internationally.

Rod Hempen, President of Redico Inc. tells about the cooperation:

“As a long-time customer service oriented company, we are very aware of the ongoing concern of retailers to improve customer retention, service performance and sales. And a dilemma to positive changes is getting direct feedback on service quality and shopping experience.

Now, we have partnered with HappyOrNot to offer their solution to this problem. HappyorNot’s point-of-experience devices, on average, capture 15-20% of consumer feedback on a daily basis, with percentages reaching as high as 80%. It’s a way to show that you care about your customers and their opinions, while also acting as a motivational tool for employees. I have been in the business for decades, and can say that customer experience and satisfaction is something not to be neglected if you want to stay in business and secure your future.

Ville Levaniemi, President of HappyOrNot Americas Inc. comments on the cooperation:

“Redico Inc. has a combined experience of over 100 years in the market place, and they have literally helped hundreds of companies find solutions to their problems. This kind of experience, combined with an extensive business network, makes this reseller partnership a perfect match for client companies – Redico Inc. and ourselves.

Contact Redico Inc.
Rod Hempen, President
Phone, 800-242-3920
http://www.redicoinc.com/about.shtml

Contact HappyOrNot Americas Inc.
Ville Levaniemi, President
HappyOrNot Americas Inc.
Phone: 561-452-4799
E-mail ville.levaniemi@happy-or-not.com
Website: www.happy-or-not.com

About Redico Inc.

Buford, Georgia-based Redico was founded in 1984 to serve the Convenience Store Industry and grew into the Supermarket, Home Center, and Retail markets in 1988. Redico Inc. has won over 50 awards from their client companies for being the best at customer service. Today, Redico has served more than 2000 customers in seven states.

About HappyOrNot®

HappyOrNot is a combination of a customer feedback device and intelligent reporting service whereby customers can evaluate their service experience at any retail or service provider by simply pressing a smiley button. System is used by the US companies like Citgo, H-E-B, Country Fair, Kennedy Space Center, Ocshner Health System, Orlando Airport and by nearly 1000 other organizations and chains throughout 40 countries worldwide. Organizations get the information they need to make positive service performance improvements. HappyOrNot Americas Inc. is located in West Palm Beach, FL.

See 3 minute video presentation: https://www.youtube.com/watch?v=Hf5i3Xtd5hY