US Patent Office Awards CloudCoaching International & CCI Labs a Patent for the KnowledgeNow Commun

 
HOUSTON - Oct. 22, 2014 - PRLog -- CloudCoaching International and CCI Labs have been awarded a patent from the US Patent office for a “System and Method for Superimposing a Context-Sensitive Virtual Agent on a Web-Based User Interface.” This patent underpins KnowledgeNow, which is a disruptive communication and change management platform that delivers contextual, personalized, real-time, system, process and communication messaging inside salesforce.com.

KnowledgeNow is a communications platform that seamlessly integrates with salesforce.com to enable practical, contextual and customized communications and guidance. KnowledgeNow video CloudCoaches appear in salesforce.com at key junctures and guide the users on any number of tasks, processes, activities, instructions and endless forms of communication. Current use cases include corporate communications, salesforce.com end-user training, sales process reinforcement, compliance communication, new release updates, and rewards and incentive messaging. The best part is that KnowledgeNow delivers knowledge to salesforce.com users “in the moment” while they are working in salesforce.com.

“We couldn’t be more excited about this announcement. KnowledgeNow is revolutionizing the way companies deploy and leverage salesforce.com to drive more productivity in their organizations. Not only does KnowledgeNow increase the effectiveness of new salesforce.com implementations, but it also serves almost like the “Swiss Army knife” of engagement, enabling users to confidently discover and launch an endless variety of video messages within salesforce.com to help boost productivity across an enterprise,” said Jim Cossetta, CEO of CCI Labs.

“Receiving this patent is a key milestone in our product development roadmap.  It secures the most important element of KnowledgeNow and will enable us to further accelerate our ability to deliver innovation to our customers,” said Walter Rogers, CEO of CloudCoaching International and CCI Global Holdings.

The inventors officially named on the patent are Jim Cossetta, Walter Rogers, Rick Kerry, Reid Atwood and Wade Mastro.

Click here (http://www.cloudcoachinginternational.com/kn/) for more information about KnowledgeNow.

About CCI Global Holdings, LLC

CCI Global Holdings delivers measurable improvements in revenue for its customers through an integrated portfolio of best in class software, services and research.  Companies in the portfolio include 4what, Baker Communications, CCI Labs, CCI Research, CloudCoaching International and Mentor Group.  The company specializes in providing end to end, cloud-centric performance and transformation management systems for Sales, Service and Marketing functions.  Companies in the CCI Global Holdings portfolio have served more than 50% of the Fortune 500 over more than three decades.

About CloudCoaching International

CloudCoaching International designs and deploys company-wide Performance Improvement Systems that integrate processes, methodologies, skills tools and psychology to maximize organizational effectiveness. With a global presence in more than 20 countries, CloudCoaching International helps corporations create organizational breakthroughs, maximize the use of corporate systems, improve strategy execution, accelerate growth and improve customer engagement.  The company was the winner of Elearning! Magazine’s Best of Elearning! Award for Sales Training for its Pathways to Growth sales management system, authored by co-founders Toby Robbins and Walter Rogers.

About CCI Labs

CCI Labs develops innovative products that enhance the way in which businesses create, communicate, and maximize the use of information on-demand.   CCI Labs’ groundbreaking products - KnowledgeNow, MessageNow, and ProposalNow - fundamentally change the way in which leaders and individual contributors access and deliver knowledge inside companies and between companies and their customers.

Contact
Natasha Walker
***@ccicorp.com
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