Capita Conferences’ Transforming Contact Centres event announced – 28th November, London

LONDON - Oct. 7, 2014 - PRLog -- Transforming Contact Centres in the Public Sector

Friday 28^th November 2014 – Central London

Chaired by Susan Attard, Deputy Town Clerk, City of London Corporation

About the conference:

With customer expectations rising and reduced budgets, contact centres need to deliver dynamic, high quality customer service in order to manage demand, reduce mistakes and achieve cost-savings across public sector services.

This conference provides strategic and practical advice to design and implement modern and efficient contact centres fit for the 21st Century and beyond.

Delegates will learn how to deliver modernised multi-channel contact centres and discover techniques to upskill staff and increase staff satisfaction and retention in order to optimise service delivery.

Expert speakers:

·         Keynote Address: Anthony Bamford, Head of Customer Experience and Research, DVLA

·         Emma Alexander, Executive Director for Commercial Services, Oldham Council

·         Greg Suligowski, Head of Customer Experience, Quality and Insight,
New Charter Housing Trust Group

·         James Andronov, Chief Superintendent and Head of the Call Handling Operations,
West Midlands Police

·         Ceri Sumner, Customer Access and Development Manager, Norfolk County Council

·         Giles McClelland, Senior Lecturer, University of Central Lancashire

·         Jonathan Milbourn, Head of Customer Services, Harrow Council

For more information:

Visit: http://www.capitaconferences.co.uk/public-sector-conferences/local-government-communities/full-conference/article/transforming-contact-centres-in-the-public-sector-conference.html?code=SMMK

Download the brochure: http://www.capitaconferences.co.uk/pdfgen.html?filename=Contact_Centres_Nov_14.pdf&code=SMMK

Or contact: Naomi Wood – naomi.wood@capita.co.uk  / 020 7202 0571