Eclectic Bar Group PLC outsources systems support to The Help Desk

NOTTINGHAM, U.K. - Oct. 3, 2014 - PRLog -- Founded in 2006 and the subject of a successful AIM (Alternative Investment Market) flotation in November 2013, the Eclectic Bar Group is on a growth trajectory.

The Help Desk will provide an outsourced 1^st line service to cover the range of peripheral devices and back-office systems that are deployed in 20 of the operator’s venues, across their Embargo Republica, Lola Lo, Sakura, Fez, PoNaNa, Dirty Blonde and Lowlander bar brands. The three remaining recent acquisitions will be added in in due course, with a view to also support the Head Office in phase 2 of the roll out.

As Eclectic Bar Group,IT Manager, Richard Price explains: “With our current growth and continuing expansion plans we needed a partner who can support all our staff and systems not just during the day, but covering evenings and weekends as well, right into the early hours of the morning, 7 days a week.  Not only could The Help Desk do that but it came to us with an excellent reputation of supporting high-end brands.  We found that appealing and with more openings planned, we were attracted too to The Help Desk’s ability to provide us with other infrastructure services to support new bar openings and refurbishments.”

“As a shared managed service, The Help Desk can scale and flex according to our customer’s requirements, growing as they grow,” says Dan Smith, Chief Executive Officer - Managed Services of The Help Desk.  “We bring to the table an increase in productivity and a decrease in cost when compared to in-house resourcing.  Our ‘open all hours’ support service and lower cost of ownership are compelling factors for hospitality businesses when they consider their support requirements.”

Whatever the hour, Eclectic Bar Group staff now have the reassurance of knowing there is someone at the end of a phone if they’re faced with systems issues.

The new support service will come online within 6 weeks of contract. Richard Price concludes:  “The ability to get the service up and running rapidly was an important for us.”

About The Help Desk

Formed in 1999, The Help Desk  has 14 years’ experience offering high-quality outsourced IT solutions, help desk services and facilities management solutions. With all services tailored to fit the needs of the individual customer, The Help Desk offers a unique provision, bridging the gap between the capabilities of in-house IT departments and the services traditionally offered by systems providers.

Specialising in incident management and remote desktop support for a variety of market sectors, the service includes support across the entire business from head office to front line.  Services are available in seven foreign languages where required.

The Help Desk provides around the clock support 365 days a year.  It works to ISO 20000 accredited processes for better results. Call handling is undertaken by highly-trained professionals, who can provide rapid remote desktop support.  Services can extend to 3rd party supplier management and facilities management to save client businesses time and money and ensure the smooth functioning of their complete environment.

About Eclectic Bar Group PLC- www.eclecticbars.co.uk

Eclectic Bar Group PLCowns a number of the UK’s most credible bar brands: Embargo Republica, Lola Lo, Sakura, Fez, PoNaNa, Dirty Blonde and Lowlander.  Found across the UK, in London and in large cities such as Manchester, Cambridge, Reading, Derby and Lincoln, each brand has a unique and vivid personality, appealing to a difference clientele and mood.  Each is unified by the group’s business cornerstones: premium drinks, cocktails and food, great service from exceptional people, lavish interiors and key promoter partnerships.