HappyOrNot Ltd. Exhibitor & Sponsor at World Retail Congress 2014

HappyOrNot Ltd. exhibitor and sponsor at World Retail Congress, Paris, France, 29 September – 01 October 2014.
 
Sept. 22, 2014 - PRLog -- The most effective and hottest worldwide solution to ensure your daily customer and employee satisfaction will feature at World Retail Congress, Paris, France. We will have our Exhibit set up at Booth # 50.

In addition to being an Exhibitor, we are also a Sponsor by providing our services to the event with a total of 12 devices strategically placed throughout the venue in order to allow attendees to give their feedback about the keynotes, restaurants, facilities, and overall congress.

“Providing your customers with value, a positive experience, and quality service is what leads to differentiation, growing profits, and being a Retail market leader. I´m sure that most of the visitors of the show do know the fact that their customer satisfaction and reputation makes them either fly or die – this is where we come in,” tells Erno Syvälahti, Director, Sales Director, HappyOrNot Ltd.

“All of them are not yet aware that we provide retail businesses with a solution that turns customer service and customer satisfaction into a measurable ratio, a key performance indicator - as it always should have been. It is a combination of an award-winning, self-standing, customer satisfaction smiley meter and an intelligent, to-the-hour, state of the art cloud based reporting system.

Leading European retailers like IKEA, Office Depot, Migros, Carrefour, Delhaize, DSG International plc. and many more are already using HappyOrNot as a standard daily operational tool.

How do we do that?

·         By making the feedback easy and quick enough for the busy shopper. Shoppers answer the important question by pressing the relative smiley button.

·         By technically NOT compromising things that would make it harder for the retail businesses to start to use our service

·         By realizing that everyone in the client organisation contributes to the results and successes (not just top management) and providing the motivating and easy-to-understand presentation of the results, continuously.

If you have any reservations about its effectiveness, just ask our hundreds of client companies and their thousands of service locations and staff that get motivated to improve their customer experience and business each day with the help of tens of thousands of daily customer feedbacks!

Our mission is to have the people in the service location buy the concept as much as the top management does - it is the only way to get everyone on board and be committed to the common mission - improving the service experience.

We warmly welcome all the retailers at World Retail Congress to meet and greet members our great team and to hear how to easily and quickly get the HappyOrNot trial started in their organisation.”

About HappyOrNot®

HappyOrNot® helps its clients in such sectors as retail, traveling and transportation, outsourcing services, healthcare and wellbeing, HoReCa, financial services, automotive, and public and governmental services to develop their service experience and sales through continuous monitoring and reporting on customer satisfaction levels. With offices in Tampere, Finland (HQ) and West Palm Bech, Florida, USA, its service has received several awards and recognition by major medias such as Daily Finance and USA Today, and featured on Fox Business, Bloomberg International and U.S., and CNBC. HappyOrNot Ltd. is currently being used by nearly 1000 service and retail chain organizations across 40 countries. More information online: www.happy-or-not.com

See 3 minute video presentation: www.youtube.com/watch?v=Hf5i3Xtd5hY



® & © HappyOrNot Ltd. Patent pending. Other trademarks belong to their respective owners. All rights reserved.

Contact
Erno Syvälahti
erno.syvalahti@happy-or-not.com
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Tags:HappyOrNot, World Retail Congress, Customer Experience, Customer Satisfaction, Customer Service
Industry:Retail, Services
Location:Finland
Subject:Events
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