Generate HelpDesk Report and Case-Sensitive Tags with Banckle.Helpdesk App

Sept. 22, 2014 - PRLog -- Banckle.Helpdesk app provides customer helpdesk tool hosted in cloud (http://banckle.com/blog/generate-reports-tags-send-canned-responses-via-banckle-helpdesk.html) which offers many new and enhanced features to make it a better customer support and web-based ticketing management system.  Cloud hosted Banckle.Helpdesk app allows user to check and respond to customer issue, integrate multiple mailboxes, generate detailed activity reports, automate ticket creation, manage contacts, capture tickets from their website and offers many other helpdesk features (http://banckle.com/apps/helpdesk/features.html).

The detail of some of the important helpdesk features is given below:

·         Banckle.Helpdesk app (http://banckle.com/apps/helpdesk.html) allows user to use pre-defined response messages with customers to make the customer request-respond cycle speedy. This app also allows user to create new canned messages, update or delete the existing ones.

·         Banckle.Helpdesk app allows user to create new and customized departments to better manage the inquires destined for a particular department. For example, to handle the sales department inquiries, user can create Sales department and assign operators with relevant skill set to answer those customer queries. Likewise, user can create technical department to handle technical queries. With this feature, user can efficiently organize tickets and manage the resources of their team.

·         Banckle.Helpdesk app allows user to generate detailed helpdesk report based on the set of summary reports generated frequently to analyze different performance aspects of team.

·         User can create tags using Banckle.Helpdesk app to better manage the email-based customer communication.  These tags can be case sensitive and can be categorized by type, product name or version etc.

Overview: Banckle.Helpdesk

Banckle Helpdesk automatically creates support tickets for all the incoming email messages. User can also integrate and manage multiple mailboxes under one account. This helpdesk app organizes all the generated tickets under different mailboxes. User can also link Google Mail, POP3 and IMAP mailboxes using the mailbox wizard as well as organize incoming email workflows to a single helpdesk account. It offers platform and OS independence to the users and is fully compatible with Windows, Mac and Linux systems.

More about Banckle.Helpdesk App

·        Home page of Banckle Help desk App (http://banckle.com/apps/helpdesk.html)

·         Post technical questions/queries to Banckle Help desk Forum (http://community.banckle.com/forums/banckle.helpdesk/14/s...)

·         Receive notifications about latest news and supported features by subscribing to Banckle Help desk blog (http://banckle.com/blog/category/banckle-helpdesk)

Contact Information

Suite 163, 79 Longueville Road

Lane Cove, NSW, 2066

Australia

Banckle – Online Business Collaboration Tool (http://banckle.com)

support@banckle.com

Phone: +1 214 329 1520